Kelly Ryan
Pine Bush
Summary
Detail-oriented Operations and Administrative Specialist with 9+ years of experience in optimizing business processes and managing multi-location scheduling. Expertise in calendar management, record-keeping, and confidential information handling, complemented by strong proficiency in Microsoft Office and Google Workspace. Demonstrates effective communication and problem-solving skills, consistently delivering high client satisfaction.
Overview
8
8
years of professional experience
Work History
Multi-Store Assistant Manager
Sunglass Hut - Luxottica
Poughkeepsie
2023.08 - 2024.12
- Managed admin and operations for two stores.
- Handled hiring, interviews, and training.
- Created staff schedules and documentation.
- Maintained records on staffing and inventory.
- Prepared reports and forecasts.
- Engaged with staff and customers.
- Focused on customer retention and satisfaction.
Assistant Store Manager
Sunglass Hut - Luxottica
Central Valley
2021.06 - 2023.08
- Assisted with daily admin tasks like scheduling.
- Kept accurate records.
- Helped leadership with performance tracking.
- Organized staff communications and training.
- Resolved customer issues.
Sales Associate / Customer Support
Sunglass Hut - Luxottica
Central Valley
2020.01 - 2021.06
- Provided customer support in-person and by phone.
- Assisted with product questions and returns.
- Maintained transactions and records.
Team Leader / Supervisor
Oakley - Luxottica
Central Valley
2017.03 - 2020.01
- Managed workflows and delegated tasks.
- Assisted with scheduling and training.
- Acted as a link between staff and management.
Education
Associate's Degree - Marketing
SUNY New Paltz
New Paltz, New York2015-05
High School Diploma -
Pine Bush Senior High School
Pine Bush, NY2011-06
Skills
- Administrative Support
- Calendar & Schedule Management
- Data Entry & Accuracy
- Staff Scheduling & Workforce Planning
- Record Keeping
- Customer Support
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace
- Time Management
- Strong Written & Verbal Communication
- Administrative Support
- Calendar & Schedule Management
- Confidential Information Handling
Timeline
Multi-Store Assistant Manager
Sunglass Hut - Luxottica
2023.08 - 2024.12
Assistant Store Manager
Sunglass Hut - Luxottica
2021.06 - 2023.08
Sales Associate / Customer Support
Sunglass Hut - Luxottica
2020.01 - 2021.06
Team Leader / Supervisor
Oakley - Luxottica
2017.03 - 2020.01
Associate's Degree - Marketing
SUNY New Paltz
High School Diploma -
Pine Bush Senior High School