Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Ryan

Pine Bush

Summary

Detail-oriented Operations and Administrative Specialist with 9+ years of experience in optimizing business processes and managing multi-location scheduling. Expertise in calendar management, record-keeping, and confidential information handling, complemented by strong proficiency in Microsoft Office and Google Workspace. Demonstrates effective communication and problem-solving skills, consistently delivering high client satisfaction.

Overview

8
8
years of professional experience

Work History

Multi-Store Assistant Manager

Sunglass Hut - Luxottica
Poughkeepsie
08.2023 - 12.2024
  • Managed admin and operations for two stores.
  • Handled hiring, interviews, and training.
  • Created staff schedules and documentation.
  • Maintained records on staffing and inventory.
  • Prepared reports and forecasts.
  • Engaged with staff and customers.
  • Focused on customer retention and satisfaction.

Assistant Store Manager

Sunglass Hut - Luxottica
Central Valley
06.2021 - 08.2023
  • Assisted with daily admin tasks like scheduling.
  • Kept accurate records.
  • Helped leadership with performance tracking.
  • Organized staff communications and training.
  • Resolved customer issues.

Sales Associate / Customer Support

Sunglass Hut - Luxottica
Central Valley
01.2020 - 06.2021
  • Provided customer support in-person and by phone.
  • Assisted with product questions and returns.
  • Maintained transactions and records.

Team Leader / Supervisor

Oakley - Luxottica
Central Valley
03.2017 - 01.2020
  • Managed workflows and delegated tasks.
  • Assisted with scheduling and training.
  • Acted as a link between staff and management.

Education

Associate's Degree - Marketing

SUNY New Paltz
New Paltz, New York
05-2015

High School Diploma -

Pine Bush Senior High School
Pine Bush, NY
06-2011

Skills

  • Administrative Support
  • Calendar & Schedule Management
  • Data Entry & Accuracy
  • Staff Scheduling & Workforce Planning
  • Record Keeping
  • Customer Support
  • Microsoft Office (Excel, Word, Outlook)
  • Google Workspace
  • Time Management
  • Strong Written & Verbal Communication
  • Administrative Support
  • Calendar & Schedule Management
  • Confidential Information Handling

Timeline

Multi-Store Assistant Manager

Sunglass Hut - Luxottica
08.2023 - 12.2024

Assistant Store Manager

Sunglass Hut - Luxottica
06.2021 - 08.2023

Sales Associate / Customer Support

Sunglass Hut - Luxottica
01.2020 - 06.2021

Team Leader / Supervisor

Oakley - Luxottica
03.2017 - 01.2020

Associate's Degree - Marketing

SUNY New Paltz

High School Diploma -

Pine Bush Senior High School
Kelly Ryan