Kelly Wilson
Uxbridge
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Bookkeeper
OWL Venice
05.2018 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
Dental Assistant/Front Desk Receptionist
Craig Wilson DDS.
11.2021 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Front Desk Lead
Courtyard by Marriott
03.2014 - 12.2018
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
Education
No Degree -
Middlesex Community College
Middletown, CTHigh School Diploma -
Old Saybrook Senior High School
Old Saybrook06-2012
Skills
- Honest and trustworthy
- Punctual and reliable
- Excellent communication
- Flexible schedule
- Basic animal care
- Customer service
- Accounts payable
- Bookkeeping software
Languages
English
Timeline
Dental Assistant/Front Desk Receptionist
Craig Wilson DDS.
11.2021 - 05.2022
Bookkeeper
OWL Venice
05.2018 - Current
Front Desk Lead
Courtyard by Marriott
03.2014 - 12.2018
No Degree -
Middlesex Community College
High School Diploma -
Old Saybrook Senior High School
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