Kelsey Carideo

-Ensured operations were executed and maintained according to policy and procedure, with our most recent achievement scoring a 98% on our 2025 branch review.

-Supported sales objectives in conjunction with the Branch Manager, by building lasting relationships with both new and existing clients achieved through open ended questions and quality conversations.

-Assisted the region in upholding operational excellence from branch to branch including but not limited to balancing the ATM, audits, and quality control of new accounts and legal documents.

-Executed sales through service and maintained client relationships.

-Assisted in daily branch operations, ensuring compliance with banking regulations and policies.

-Managed scheduling and workflow for branch staff, optimizing resource allocation and service delivery.

-Trained new employees on customer service protocols and operational procedures to enhance team performance.

-Assisted customers with account inquiries and transactions, ensuring exceptional service quality.-

-Processed loan applications accurately, maintaining compliance with Eastern Bank policies and procedures.

-Resolved customer complaints promptly, improving satisfaction and retention rates.

-Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.

-Streamlined service delivery and reduced wait times.