Kelsey Santamaria
North Andover
Summary
Certified Medical Assistant with strong expertise in patient care, medical record management, and clinical procedures. Skilled in administering medications, conducting diagnostic tests, and assisting physicians with examinations. Consistently maintain sterile environments and ensure accurate documentation to support patient health and safety. Conscientious candidate prepared to contribute to healthcare team as Certified Medical Assistant.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Lawrence General Hospital
12.2024 - Current
- Provided direct patient care including taking vital signs, administering medications, documenting symptoms, and preparing for exams.
- Assisted physicians with routine procedures such as EKGs, vitals measurements, injections, and wound care.
- Successfully maintained inventory of medical supplies by tracking usage levels and ordering new supplies as needed.
- Set up medical laboratory equipment.
- Performed routine laboratory tests and sample analyses.
- Greeted and logged in patients arriving at office and clinic.
- Answered telephones promptly while providing a high level of customer service to callers.
- Monitored patient progress to identify concerning changes.
- Documented services provided and comprehensive notes in patient medical records.
- Provided urgent care to patients with acute medical conditions.
- Performed patient intake, including gathering detailed medical histories and vital signs.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
Certified Medical Assistant / Administrative Assistant
Convenient MD
11.2023 - 12.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Clinical Medical Assistant
Mill City Medical
04.2022 - 11.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Maintained clean and safe clinic environment to prevent injuries.
- Performed medical chart reviews to confirm accuracy and completeness.
- Scheduled appointments and tests to coordinate patient care.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Prepared, administered and documented medications under direction of licensed medical provider.
Medical Assistant/Phlebotomist
Boston Career Institute
08.2021 - 04.2022
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements, accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Performed patient intake and assisted in patient care procedures.
- Triaged patients and performed vital checks for patient flow facilitation.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Scheduled appointments for patients.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
Assistant Manager, Customer Service
Panera Bread
06.2020 - 07.2021
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained a high level of professionalism while dealing with customers in a courteous and timely manner.
- Identified opportunities for process improvements that could reduce costs or increase efficiency.
Car Salesperson
Herb Chambers INFINITI of Boston
01.2018 - 06.2020
- Proficient in explaining features and benefits of different types of vehicles to potential buyers.
- Proven track record of successfully closing deals while meeting customer satisfaction standards.
- Succeeded in building long term relationships with clients through effective communication.
- Successfully achieved sales goals on a consistent basis.
- Familiarity with local regulations regarding car purchases, warranties, taxes.
- Developed strong interpersonal skills through interacting with customers on a daily basis.
- Demonstrated ability to identify customer needs and provide appropriate solutions.
Salesperson/BDC Representative
Prime Honda
06.2016 - 01.2018
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Communicated product features, advantages, and benefits to customers.
- Acquired extensive knowledge of product lines, pricing structures, and sales strategies.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Negotiated contracts and prices with clients to exceed sales goals.
- Followed up with customers post-sale to verify satisfaction.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions.
- Presented sales offers to customers in a knowledgeable and professional manner.
Receptionist Administrator
Woburn Toyota
03.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered office telephone to address questions or forward calls to appropriate staff.
- Provided excellent customer service to both internal and external customers via telephone or email communication.
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
- Assisted with administrative tasks such as data entry, preparing reports, photocopying materials.
Education
Certified Medical Assistant
Boston Medical School
MA04.2021
High School Diploma - undefined
Shriver Jobcorps
MA04.2014
Skills
- Cost Management
- Payroll Processing
- Audit preparation
- Patient Flow Management
- Medical Terminology
- Inventory Management
- Medical office administration
- Phlebotomy
- Data Entry
- Patient Scheduling
- Vital Sign Monitoring
- Inventory and supply management
- Sterilization techniques
- Appointment Setting
- First Aid
Certification
- CMA - Certified Medical Assistant/Phlebotomy
- Certified for Servsafe
LANGUAGES
Spanish | Fluent
Timeline
Certified Medical Assistant
Lawrence General Hospital
12.2024 - Current
Certified Medical Assistant / Administrative Assistant
Convenient MD
11.2023 - 12.2024
Certified Clinical Medical Assistant
Mill City Medical
04.2022 - 11.2023
Medical Assistant/Phlebotomist
Boston Career Institute
08.2021 - 04.2022
Assistant Manager, Customer Service
Panera Bread
06.2020 - 07.2021
Car Salesperson
Herb Chambers INFINITI of Boston
01.2018 - 06.2020
Salesperson/BDC Representative
Prime Honda
06.2016 - 01.2018
Receptionist Administrator
Woburn Toyota
03.2015 - 05.2016
High School Diploma - undefined
Shriver Jobcorps
Certified Medical Assistant
Boston Medical School
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