Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Superneau

East Longmeadow

Summary

Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing service.

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier

Fort Rucker Army Base.
09.2024 - 07.2025
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Barista Supervisor

Bean Bros
10.2023 - 09.2024
  • Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
  • Increased overall store performance by implementing effective inventory control measures.
  • Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
  • Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
  • Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
  • Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Restaurant Hostess

The Cheesecake Factory
07.2017 - 08.2018
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Checked in with servers to confirm preparedness before seating customers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Complied with food safety and food hygiene regulations to safeguard public health.

Retail Sales Associate

Keiki2keiki
07.2016 - 06.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

GED -

Kalani High School
08.2014

Skills

  • Professional Telephone Demeanor
  • Listening Skills
  • Stocking and Replenishing
  • Product Promotion
  • Customer Service
  • Merchandise Display
  • Hospitality and Accommodation
  • Safety and Cleanliness Standards
  • Item Ticketing and Pricing
  • Drawer balancing
  • Attention to detail
  • Returns processing
  • Multitasking and organization

Certification

State/ Food Safety Food Handlers Card

Timeline

Cashier

Fort Rucker Army Base.
09.2024 - 07.2025

Barista Supervisor

Bean Bros
10.2023 - 09.2024

Restaurant Hostess

The Cheesecake Factory
07.2017 - 08.2018

Retail Sales Associate

Keiki2keiki
07.2016 - 06.2017

GED -

Kalani High School

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Kelsey Superneau