Kelsie Landry
Chicopee
Summary
Dedicated professional with expertise in customer service and time management. Proven experience in inventory management and financial analysis, driving guest satisfaction and operational efficiency. Committed to continuous learning and skill development.
Overview
5
5
years of professional experience
Work History
Runner/Busser
MGM Springfield
Springfield
12.2023 - Current
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Executed side work including polishing silverware, cutting bread, and folding napkins.
- Cleared tables promptly after guests finished dining.
- Reset tables with fresh linens, plates, and silverware.
- Delivered food to tables, verifying accuracy and guest satisfaction.
- Ensured meals were complete and prepared correctly before leaving the kitchen.
- Cleared bus bins from bar throughout the night for efficiency.
To-Go Specialist
Applebee's Neighborhood Grill & Bar
Chicopee
04.2022 - 12.2023
- Received and processed to-go orders from guests, ensuring accuracy and completeness.
- Prepared to-go orders, verifying all items were included and correctly prepared.
- Handled payment transactions, counted cash, and provided correct change.
- Delivered orders to guests at car side, enhancing service efficiency.
- Managed expo operations for the restaurant to maintain quality control.
- Served food to tables, monitoring guest satisfaction throughout the dining experience.
Sales Associate
American Eagle Outfitters, Inc
Holyoke
10.2021 - 04.2022
- Conducted inventory assessments to maintain accurate stock levels.
- Restocked sales floor, ensuring proper folding and placement of merchandise.
- Created seasonal center displays to highlight new stock effectively.
- Processed customer transactions, ensuring accurate change is given for cash payments.
- Assisted guests in dressing rooms, confirming satisfaction with clothing and sizes.
- Returned items to sales floor promptly throughout shifts.
Sales Associate
Marshalls & HomeGoods
Chicopee
04.2021 - 10.2021
- Organized merchandise on sales floor, ensuring proper placement in designated areas.
- Tagged items with accurate pricing for customer clarity.
- Designed seasonal sales displays to enhance product visibility.
- Processed customer transactions and verified accuracy of change given.
- Facilitated returns to maintain customer satisfaction.
- Assisted guests in fitting rooms, confirming correct sizes and preferences while managing returns of unwanted items.
Education
Associate of Science - Accounting
Holyoke Community College
Holyoke, MA05-2027
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06-2022
Skills
- Financial analysis
- Microsoft Excel
- Inventory management
- Customer service
- Time management
- Data entry
Timeline
Runner/Busser
MGM Springfield
12.2023 - Current
To-Go Specialist
Applebee's Neighborhood Grill & Bar
04.2022 - 12.2023
Sales Associate
American Eagle Outfitters, Inc
10.2021 - 04.2022
Sales Associate
Marshalls & HomeGoods
04.2021 - 10.2021
Associate of Science - Accounting
Holyoke Community College
High School Diploma -
Chicopee Comprehensive High School