Kelsy Lopes
Falmouth
Summary
Highly motivated, driven, exceedingly hard worker willing to learn and accomplish any task given to me. Knowledgeable with computers and desk work as well as 10 years working in a fast pace customer service environment. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
Jack's Restaurant and Bar
Falmouth
09.2021 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in training new staff on menu offerings and service standards.
- Processed payments accurately and handled cash register operations.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Receptionist
Deer Run Animal Hospital
Falmouth
10.2022 - 05.2024
- Greeted and checked in clients, ensuring a smooth arrival experience.
- Answered phone calls to address inquiries promptly.
- Scheduled appointments to optimize client flow.
- Recorded detailed medical notes for doctor review prior to client consultations.
Restaurant Employee
99 Restaurants
Mashpee
10.2019 - 09.2021
- Developed a passion for success through hard work and determination.
- Progressed from server to head expediter by demonstrating dedication and resilience.
- Maintained community support by working tirelessly during the pandemic.
- Trained servers, hosts, to-go servers, and expediters to enhance team performance.
- Adapted swiftly to evolving work environments while ensuring operational efficiency.
- Managed opening and closing duties, including inventory management and guest satisfaction.
- Received Accountability for Results award for outstanding contributions.
- Recognized as top employee by Quality Vision and Control Team multiple times.
Manager
Smitty's Ice Cream
Mashpee
04.2012 - 09.2019
- Delivered friendly customer service in a fast-paced environment.
- Memorized multiple orders to ensure accuracy and efficiency.
- Multitasked effectively to manage various responsibilities during shifts.
- Maintained cleanliness while opening and closing store operations.
- Collaborated with diverse teams to enhance overall service experience.
- Trained new employees to uphold company standards and protocols.
- Created weekly work schedules to optimize staff coverage and productivity.
- Accurately counted money and managed register operations.
Education
High school or equivalent - Cosmetology
Upper Cape Cod Regional Technical School
Bourne, MA06.2016
Cape Cod Community College
West Barnstable, MASkills
- Customer service
- Staff training
- Client scheduling
- Multitasking efficiency
- Complaint resolution
- Professional communication
- Team collaboration
- Attention to detail
- Time management
- Cash handling
- Upselling techniques
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Receptionist
Deer Run Animal Hospital
10.2022 - 05.2024
Server
Jack's Restaurant and Bar
09.2021 - Current
Restaurant Employee
99 Restaurants
10.2019 - 09.2021
Manager
Smitty's Ice Cream
04.2012 - 09.2019
High school or equivalent - Cosmetology
Upper Cape Cod Regional Technical School
Cape Cod Community College