Kelvin Infante
Lawrence
Summary
To work with the general public in a diverse population area to strengthen my interpersonal communication skills as well as to learn the elements of marketing & sales practices
Experienced professional adept at conducting comprehensive inventory audits, ensuring accuracy and enhancing stock management. Collaborated with cross-functional teams to refine inventory control procedures, resulting in streamlined processes and reduced errors. Demonstrated leadership by motivating team members through daily sales meetings, fostering a collaborative work environment and driving engagement.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Inventory Control Auditor
Home Depot
Woburn
05.2025 - Current
- Conducted comprehensive inventory audits to ensure accuracy, leading to improved stock management and loss prevention.
- Analyzed inventory discrepancies and implemented corrective measures, enhancing operational efficiency and accuracy in stock levels.
- Collaborated with cross-functional teams to develop and refine inventory control procedures, resulting in streamlined processes and reduced errors.
Sales associate/Supervisor/ Customer Experience Manager
Home Depot
Salem
01.2020 - 01.2025
- Led daily sales meetings to motivate team members, driving engagement and fostering a collaborative work environment.
- Analyzed customer feedback to identify service improvement opportunities, leading to enhanced customer experience and loyalty.
- Assisted in resolving complex customer issues, utilizing problem-solving skills to ensure positive outcomes and maintain customer relationships.
- Collaborated with cross-functional teams to streamline operations, enhancing workflow efficiency and reducing response times.
- Participated in training initiatives to improve staff capabilities, contributing to a culture of continuous learning and development.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
- Implemented plans for controlling costs associated with labor hours and materials used in the store.
Supervisor
United Parcel Services
Chelmsford
01.2018 - 01.2020
- Led a team of package handlers, ensuring efficient operational workflows that enhanced service delivery and team productivity.
- Streamlined package sorting processes, resulting in improved accuracy and faster turnover times for outbound shipments.
- Coordinated daily operations, providing guidance to team members and fostering a collaborative work environment to meet targets.
Education
Lawrence High School
Lawrence, MASkills
- Bilingual (English/Spanish)
- Time Management
- Adaptability
- Develops Talent
- Inventory audits
- Stock management
- Discrepancy analysis
- Corrective measures
- Customer experience enhancement
- Team leadership
- Quality assurance
- Task prioritization
Timeline
Inventory Control Auditor
Home Depot
05.2025 - Current
Sales associate/Supervisor/ Customer Experience Manager
Home Depot
01.2020 - 01.2025
Supervisor
United Parcel Services
01.2018 - 01.2020
Lawrence High School