Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Fiori

Cohasset

Summary

Dynamic sales professional with a proven track record at Verizon, excelling in customer service and teamwork. Skilled in cash handling and suggestive selling, I consistently increased sales revenue by building strong customer relationships. Adept at problem-solving and multi-tasking, I thrive in fast-paced environments, ensuring exceptional service and operational excellence.

Overview

12
12
years of professional experience

Work History

Sales Associate

Verizon
10.2024 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Cashier

Curtis Liquors
11.2023 - 10.2024
  • Processed customer transactions efficiently using POS systems, ensuring accuracy and prompt service.
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance their shopping experience.
  • Maintained cleanliness and organization of checkout area, contributing to a welcoming environment for customers.
  • Handled cash management responsibilities, including balancing drawers at the end of shifts with attention to detail.

Bartender

Marshfield VFW
04.2024 - 09.2024
  • Prepared and served a variety of beverages, ensuring quality and presentation standards.
  • Managed inventory levels, tracking stock to minimize waste and maintain supply continuity.
  • Implemented efficient bar procedures, reducing drink preparation time while maintaining quality.
  • Provided exceptional customer service, addressing needs and preferences to enhance guest experience.
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health regulations.

Assistant Manager

Walgreens
02.2024 - 04.2024
  • Assisted in developing marketing strategies to enhance customer engagement and drive sales.
  • Coordinated team schedules to optimize resource allocation and improve operational efficiency.
  • Implemented inventory management procedures that reduced excess stock and minimized waste.
  • Supported training programs for new employees, fostering a collaborative work environment.

Assistant Manager

Leo J Fiori and Sons Inc
08.2018 - 08.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Sales Associate

Victoria’s Secret
08.2013 - 08.2018
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to attract customer attention and improve sales.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Collaborated with team members to achieve daily sales goals and provide excellent service.
  • Stocked shelves and replenished inventory to support store operations and product availability.
  • Engaged with customers to gather feedback, contributing to improved service delivery.
  • Participated in training sessions to develop knowledge of products and sales techniques.
  • Adhered to store policies and procedures for a safe and welcoming shopping environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Cohasset Highschool
Cohasset, MA
06.2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Multi-tasking strength
  • Cash handling
  • Cash register operation
  • Sales expertise

Timeline

Sales Associate

Verizon
10.2024 - Current

Bartender

Marshfield VFW
04.2024 - 09.2024

Assistant Manager

Walgreens
02.2024 - 04.2024

Cashier

Curtis Liquors
11.2023 - 10.2024

Assistant Manager

Leo J Fiori and Sons Inc
08.2018 - 08.2023

Sales Associate

Victoria’s Secret
08.2013 - 08.2018

Cohasset Highschool

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