Kendell A Pemberton
Quincy
Summary
Self-directed corporate professional leveraging extensive experience in office and HR management to streamline operations, enhance team performance, and contribute to business success
Overview
18
18
years of professional experience
Work History
Security Supervisor
Worcester Recovery Center And Hospital
11.2021 - 02.2026
- Conduct regular risk assessments, identify vulnerabilities, and implement corrective measures to prevent security breaches.
- Monitor CCTV, access control systems, and alarm systems to ensure property protection.
- Coordinate emergency response procedures including fire drills, medical emergencies, and evacuation plans.
- Prepare detailed incident reports and maintain records for management review and regulatory compliance.
- Train new security staff on operational procedures, safety protocols, and customer service.
Mental Health Specialist / Medical Billing,
CHILDREN'S HOSPITAL OF PHILADELPHIA,
09.2007 - 02.2022
- Conduct comprehensive mental health assessments and develop individualized treatment plans.
- Provide individual, group, and family therapy sessions with diverse patient populations.
- Manage medical billing processes, including coding diagnoses (ICD-10) and procedures (CPT).
- Submit insurance claims and follow up on unpaid or denied claims to ensure timely reimbursement.
- Maintain accurate electronic health records, ensuring compliance with HIPAA regulations.
Quality Control Inspector
Visit Health
02.2011 - 11.2021
- Conducted detailed inspections of products to identify quality deviations and ensure compliance with customer specifications.
- Assisted in the calibration and maintenance of inspection instruments to guarantee measurement accuracy.
- Prepared and managed non-conformance reports, monitoring rework items to completion.
- Collaborated with cross-functional teams to investigate and resolve quality issues, driving continuous improvement initiatives.
Transportation Manager
Bestbuy
07.2019 - 12.2020
- Supervised a fleet of 150+ vehicles and 75 drivers, achieving a 20% reduction in fuel costs through route optimization and maintenance programs.
- Implemented a Transportation Management System (TMS) that improved shipment tracking accuracy by 30%.
- Developed KPIs for driver performance and delivery efficiency, resulting in a 15% increase in on-time deliveries.
- Ensured compliance with DOT regulations and company safety policies, reducing accidents by 25%.
Human Resources Manager
UPS
09.2016 - 06.2019
- Led HR operations for [number] employees across multiple departments, improving retention by [X]% over [timeframe].
- Developed and implemented recruitment strategies, reducing time-to-hire by [X]%.
- Advised leadership on employee relations, performance management, and compliance with labor laws.
- Spearheaded training programs and professional development initiatives, increasing employee satisfaction scores by [X]%.
Director of Security
Metro One
02.2016 - 01.2019
- Oversaw security operations for multiple corporate facilities totaling 500,000 sq. ft. and 2,000 employees.
- Developed and implemented comprehensive security policies, reducing incidents by 35% over three years.
- Managed a team of 50 security personnel, including recruitment, training, scheduling, and performance evaluations.
- Coordinated with law enforcement and emergency services to ensure rapid response to incidents.
- Led the integration of advanced access control, CCTV, and alarm systems,
Security Manager
U.S Security Assistance
03.2012 - 01.2016
- Directed daily security operations across three manufacturing plants.
- Developed emergency response procedures and conducted quarterly drills.
- Investigated security breaches and prepared detailed incident reports for executive management.
- Implemented vendor security programs to ensure compliance with corporate and regulatory standards.
- Maintained security budgets and negotiated contracts with service providers and technology vendors.
Education
Master of Science -
Penn State University
06.2007
High School Diploma -
Abraham Lincoln High
Pa06.2003
Skills
- Dedicated, meticulous, and detail-oriented
- Analysis, reporting, and database management
- Scheduling, meeting coordination, and travel support
- Office and project management
- Customer service and human resources support
- Microsoft Office Suite (Excel, Pivot Tables, PowerPoint, Word)
- Google Workspace (Docs, Sheets, Slides, Calendar)
Professional Skills
Technical Skills
- Concur and lab work management systems
- Epic, PCT, SAP, Oracle, ADP
- Typing speed: 75 WPM
- US Professional proficiency: 50
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
Timeline
Security Supervisor
Worcester Recovery Center And Hospital
11.2021 - 02.2026
Transportation Manager
Bestbuy
07.2019 - 12.2020
Human Resources Manager
UPS
09.2016 - 06.2019
Director of Security
Metro One
02.2016 - 01.2019
Security Manager
U.S Security Assistance
03.2012 - 01.2016
Quality Control Inspector
Visit Health
02.2011 - 11.2021
Mental Health Specialist / Medical Billing,
CHILDREN'S HOSPITAL OF PHILADELPHIA,
09.2007 - 02.2022
Master of Science -
Penn State University
High School Diploma -
Abraham Lincoln High