Kendra Cyr
North Brookfield
Summary
Compassionate Nurse Case Manager known for high productivity and efficient task completion. Skilled in patient advocacy, care coordination, and resource management to ensure optimal patient outcomes. Excel at communication, empathy, and problem-solving to navigate complex healthcare systems and advocate for patient needs effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
RN Nurse Case Manager
Fallon Health- NaviCare
Worcester
11.2021 - Current
- Provides case management for a panel of 150-160 geriatric members in the Worcester area to maintain the members' optimal functioning in the least restrictive setting.
- Assesses patient needs and developed personalized care plans. Monitors patient progress and adjusts care plans as necessary.
- Collaborates with interdisciplinary teams to optimize care delivery including physicians, hospitals, medical offices, Navigators, Geriatric Support Service Coordinators, RN Supervisors, Social Workers, and Behavior Health Clinicians.
- Participates in interdisciplinary team meetings to coordinate care for complex cases.
- Facilitates communication between patients, families, and healthcare professionals.
- Maintains accurate documentation of all case management activities in accordance with regulatory standards.
- Conducts home visits annually or more frequently as necessary to assess patient's condition in the home environment.
- Analyzes data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Provides education to patients and their families on disease management, medications and other treatments.
- Coordinates services/programs for members including Adult Day Health, Adult Foster Care, Group Adult Foster Care, PCA, Skilled Nursing, PT, OT, and homemaking/personal care through local ASAP.
- Performs routine health risk assessments and annual MDS assessments for NaviCare members. Was part of team managing MDS audits for recent changes in MDS submission.
- Frequently assists with precepting new NCM's upon hire.
- Participated in work group for CKD program including developing care plan template for members with CKD. Has assisted with developing new processes including HbA1c process and CKD program.
RN, BSN
Vna Care Network
Worcester
05.2013 - 11.2021
- Provided skilled nursing care to patients in the home setting using nursing process, critical thinking, and empathy.
- Developed strong assessment skills, including head-to-toe assessments.
- Performed detailed documentation including development of plan of care, identifying specific patient needs, and education provided to patient and/or caregiver.
- Received frequent praise from management for teamwork and communication skills, as well as from patients and caregivers for providing compassionate and empathetic care.
- Provided extensive education to patients and caregivers including medication management, pain management, and disease process.
- Developed strong clinical skills including wound care, IV therapy, tube feedings, catheterizations, and venipunctures.
- Communicated with other disciplines such as PT, OT, HHA, Speech therapy, and Social Workers; and to appropriate MD/PA/NP to provide best practice patient-centered care.
RN, Medical-Surgical
St. Vincent's Hospital
Worcester
02.2012 - 12.2013
- Provided patient-centered care on multiple buys medical-surgical units in the hospital setting as a float nurse.
- Provided assessments, developed care plans, and administered medications.
- Provided patient and family education.
- Communicated with a multidisciplinary team to provide optimal nursing care using patient-centered goals and interventions.
RN, BSN
Baystate Medical Center
Springfield
09.2006 - 11.2011
- Provided patient-centered care on a busy medical-surgical unit, specialized in caring for renal patients, including peritoneal dialysis and renal transplant care.
- Frequently assigned as charge nurse of unit and preceptor for nursing students during clinicals.
- Specialized in peritoneal dialysis and care of renal transplant recipients as well as donor patients.
- Developed strong assessment and documentation skills including communications with a multidisciplinary team to provide optimal nursing care.
- Developed care plans, patient-centered interventions, skilled nursing treatments, and medication administration.
- Provided patient and family education and teaching of disease and medications.
Education
Bachelor of Science - Nursing
Worcester State College
Worcester, MA05-2006
Skills
- Care plan development
- Interdisciplinary collaboration
- Patient education
- Documentation compliance
- Medication management
- Effective communication
- Conflict resolution
- Regulatory compliance
- RN case management
- Care coordination
- Technology proficiency
- Community resource referrals
- Case evaluation
- Clinical assessment
- Electronic recordkeeping
- Discharge planning
- Home care management
- Goal setting
- Physical assessment
- Adaptability
- Management of Wounds
- Drain Care
- IV Therapy
- Catheterization
- Infection Control
- Pain Management
- Time Management
- Venipuncture
References
References available upon request.
Timeline
RN Nurse Case Manager
Fallon Health- NaviCare
11.2021 - Current
RN, BSN
Vna Care Network
05.2013 - 11.2021
RN, Medical-Surgical
St. Vincent's Hospital
02.2012 - 12.2013
RN, BSN
Baystate Medical Center
09.2006 - 11.2011
Bachelor of Science - Nursing
Worcester State College