Kendra Washington
Springfield
Summary
A dedicated and customer-focused professional with over 9 years of experience in the theme park industry, known for delivering exceptional guest experiences in fast-paced, high-volume environments. Skilled in communication, problem-solving, and team collaboration, with a proven ability to handle diverse responsibilities and adapt quickly to changing situations. Currently serving as a paraprofessional in an educational setting, supporting student development and academic success through individualized instruction and behavioral support. Brings a unique blend of hospitality expertise and educational support skills, making a strong asset to organizations focused on service, learning, or community engagement.
Overview
11
11
years of professional experience
Work History
Special Education Paraprofessional
Springfield Public Schools
08.2023 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Implemented research-based interventions to address academic challenges faced by special education students.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Provided individualized reading and writing instruction to support student development.
- Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
Human Resources Leadership
Six Flags New England
01.2018 - Current
- Coordinated with cross-functional HR teams to streamline employee onboarding, benefits administration, and ensure compliance with federal and state labor laws.
- Led end-to-end recruitment and hiring efforts, including job postings, resume screening, interviews and background checks
- Oversaw new hire onboarding processes, ensuring seamless integration through payroll setup, tax documentation, safety orientation, and company policy training.
- Conducted employee relations counseling, addressing workplace concerns and fostering a positive organizational culture through proactive conflict resolution and coaching.
- Managed payroll operations and benefits coordination, ensuring accuracy and timely delivery in alignment with company standards and regulatory requirements.
- Collaborated with HR leadership team to design and implement strategic initiatives aimed at improving employee engagement and retention.
- Supervised team members, provided mentorship, and optimized workflow processes to enhance overall productivity and team cohesion.
Ride Attendant/Operator
Six Flags New England
04.2014 - 11.2016
- Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons.
- Provided information about facilities, entertainment options and rules and regulations.
- Directed patrons to rides, seats or attractions.
- Announced and described amusement park attractions to patrons to entice customers to games and other entertainment.
- Fastened safety devices for patrons, and provided them with directions for fastening devices.
- Provided assistance to patrons entering and exiting amusement rides, boats and skied lifts and mounting and dismounting animals.
- Worked with coworkers to complete tasks
Education
Bachelor of Science -
Westfield State University
Westfield, MA05-2026
Associate of Arts -
Springfield Technical Community College
Springfield, MA05-2022
Springfield Central High School
1840 Roosevelt Ave Springfield MA 0110906-2017
Skills
- Teaching and instruction
- Student advocacy
- Instructional support
- Lesson plan implementation
- Payroll, time, and attendance
- Customer service
Timeline
Special Education Paraprofessional
Springfield Public Schools
08.2023 - Current
Human Resources Leadership
Six Flags New England
01.2018 - Current
Ride Attendant/Operator
Six Flags New England
04.2014 - 11.2016
Bachelor of Science -
Westfield State University
Associate of Arts -
Springfield Technical Community College
Springfield Central High School
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