Kenneth Dryden
Dracut
Summary
Accomplished Truck Driver known for enhancing safety standards and optimizing delivery schedules. Proven ability to train new drivers and resolve customer inquiries effectively, driving satisfaction and operational success.
Dependable Truck Driver with a proven record of safe driving and DOT compliance. Expertise in route planning and customer service, ensuring timely deliveries and fostering positive client relationships.
Reliable Truck Driver with over 10 years of experience in safe driving practices and customer service. Skilled in route management and vehicle inspections, delivering goods efficiently while maintaining a strong commitment to safety and regulatory compliance.
Overview
20
20
years of professional experience
Work History
Truck Driver
WB Mason
Manchester, NH
03.2015 - Current
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Operated delivery truck, ensuring timely and safe transportation of goods to various locations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Collaborated with warehouse staff to ensure accurate order fulfillment and loading processes.
- Maintained detailed logbooks of deliveries and vehicle maintenance for regulatory compliance.
- Trained new drivers on safety protocols, company procedures, and efficient driving techniques.
- Resolved customer inquiries regarding deliveries, fostering positive relationships through effective communication.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
Tow Truck Driver
Sheehan's Towing
Methuen, MA
02.2006 - Current
- Operated tow trucks to transport vehicles safely and efficiently.
- Responded promptly to roadside assistance calls, ensuring customer satisfaction.
- Conducted vehicle inspections before towing to maintain safety standards.
- Trained new drivers on equipment operation and safety protocols.
- Coordinated with dispatch for efficient route planning and service delivery.
- Maintained accurate records of services rendered and vehicle condition assessments.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
Truck Driver
Staples
Woburn, MA
06.2012 - 03.2015
- Operated delivery trucks efficiently, adhering to safety regulations and traffic laws.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with company standards.
- Managed routes effectively, optimizing delivery schedules for timely service.
- Maintained accurate logs of deliveries, vehicle maintenance, and hours of service.
- Collaborated with warehouse staff to ensure timely loading and unloading of goods.
- Trained new drivers on company policies, safety protocols, and operational procedures.
- Resolved customer inquiries regarding delivery status, enhancing client satisfaction through effective communication.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
High School Diploma -
North Andover High School
North Andover, MASkills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- DOT compliance
- Load security
- Route planning
- GPS and route planning
- Vehicle maintenance
- Inclement weather driving
- Decision-making
- Route management
- Customer-oriented
- Delivery scheduling
- Route logs
- Customer service
Timeline
Truck Driver
WB Mason
03.2015 - Current
Truck Driver
Staples
06.2012 - 03.2015
Tow Truck Driver
Sheehan's Towing
02.2006 - Current
High School Diploma -
North Andover High School