Kenneth Haskell

Ken's Car Care Center

Saugus

06.2003 - 05.2025

Directed daily operations while upholding exceptional service standards at Ken's Car Care Center.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Cultivated and sustained loyal, long-term customer relationships through strategic one-on-one account management
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Delegated work to staff, setting priorities and goals.
Diagnosed complex vehicle issues using advanced diagnostic equipment.
Collaborated with technicians to troubleshoot mechanical and electrical problems.
Conducted thorough inspections to ensure vehicle safety and performance standards.
Mentored junior technicians on diagnostic procedures and repair techniques.
Utilized industry software to maintain accurate service records and documentation.
Recommended maintenance services based on diagnostic findings to customers.
Analyzed data collected during diagnostic tests to determine if systems were operating correctly or required further repair or replacement.
Serviced multiple fleets, including USPS, for over 20 years.
Snow plowing and servicing of snow-plowing equipment.