Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kenneth Haskell

Peabody

Summary

Results-driven professional with extensive experience in automotive diagnostics and data analysis. Proven ability to troubleshoot complex vehicle issues while leading teams to achieve operational excellence. Committed to delivering superior customer service and enhancing operational efficiency.

Overview

22
22
years of professional experience

Work History

General Manager/Senior Diagnostic Technician

Ken's Car Care Center
Saugus
06.2003 - 05.2025
  • Directed daily operations while upholding exceptional service standards at Ken's Car Care Center.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Cultivated and sustained loyal, long-term customer relationships through strategic one-on-one account management
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delegated work to staff, setting priorities and goals.
  • Diagnosed complex vehicle issues using advanced diagnostic equipment.
  • Collaborated with technicians to troubleshoot mechanical and electrical problems.
  • Conducted thorough inspections to ensure vehicle safety and performance standards.
  • Mentored junior technicians on diagnostic procedures and repair techniques.
  • Utilized industry software to maintain accurate service records and documentation.
  • Recommended maintenance services based on diagnostic findings to customers.
  • Analyzed data collected during diagnostic tests to determine if systems were operating correctly or required further repair or replacement.
  • Serviced multiple fleets, including USPS, for over 20 years.
  • Snow plowing and servicing of snow-plowing equipment.

Education

BBA - Business Administration

Salem State University
Salem, MA
05-2008

High School Diploma -

St. John's Prep
Danvers, MA
05-2003

Skills

  • Diagnostic equipment expertise
  • Electrical problem-solving
  • Troubleshooting warning lights
  • Data analysis proficiency
  • Analytical skills
  • Team collaboration
  • Communication skills
  • Automotive technology knowledge
  • Customer relationship management
  • Fabrication & welding experience

Affiliations

  • Avid golfer including (3) Division 1 State Titles in high school & qualified to play in (2) Division 3 NCAA National championships

Timeline

General Manager/Senior Diagnostic Technician

Ken's Car Care Center
06.2003 - 05.2025

BBA - Business Administration

Salem State University

High School Diploma -

St. John's Prep

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Kenneth Haskell