Kenneth Nguyen
Tewksbury
Summary
Dynamic and adaptable professional with strong communication skills and cash handling proficiency. At Saigon Sandwich House, enhanced operational efficiency by streamlining food preparation processes. Proven ability to deliver exceptional customer service and handle high-pressure situations, consistently improving guest experiences. Skilled in sales and upselling, contributing to increased revenue by up to 15%.
Overview
7
7
years of professional experience
Work History
Food Service Associate
Saigon Sandwich House
01.2019 - Current
- Delivered exceptional customer service by efficiently taking orders and processing transactions.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
- Assisted in training new staff on food safety protocols and operational procedures.
- Collaborated with kitchen team to streamline food preparation processes, enhancing overall efficiency.
- Make, prepare, and bring out drinks like smoothies, shakes, coffee, etc.
Food Runner
Wamesit Lanes
01.2021 - 02.2023
- Delivered food and beverages efficiently to guests, ensuring timely service throughout high-volume periods.
- Coordinated with kitchen staff to verify order accuracy and presentation standards before delivery.
- Maintained cleanliness and organization of dining areas, enhancing guest experience and safety.
- Assisted in training new food runners on operational procedures and customer service expectations.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
BBA - International Business
Endicott College
Beverly, MA05-2028
High School Diploma -
Tewksbury Memorial High School
Tewksbury, MA06-2024
Skills
- Strong communication skills
- Adaptability to change
- Cash handling proficiency
- Customer service and assistance
Languages
Vietnamese
Limited Working
Timeline
Food Runner
Wamesit Lanes
01.2021 - 02.2023
Food Service Associate
Saigon Sandwich House
01.2019 - Current
BBA - International Business
Endicott College
High School Diploma -
Tewksbury Memorial High School