Kenneth Portee
Lawrence
Summary
Highly enthusiastic, dedicated, and reliable customer service professional with over nine years of experience in sales. Superior communication, interpersonal and problem-solving skills and the ability to work well under pressure. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Store Manager
Sprint Corporation
12.2013 - 10.2021
- Provide excellent customer service to an average of 40 customers per day
- Utilize customer service skills to help assess the needs of potential and existing customers
- Promote, inform and upsell customers of new products introduced to the store
- Responsible for accurately tracking and recording inventory
- Performed stock checks as well as held responsibility for inventory that is sold, damaged or ordered
- Managed opening and closing shift of the store
- Worked collaboratively as part of a team as well as independently on projects and reports as needed
Professional Athlete
Iball United
05.2012 - 10.2016
- Attended all practices, meetings, and workouts on time.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
Senior Counselor
Riverbank State Park Camp
07.2013 - 08.2013
- Provided general supervision of the Summer Camp Program for Youth (ages 7-12)
- Helped develop activities that would promote social awareness, team building and leadership amongst Youth participants
- Administered daily activities for the Summer Camp Program while ensuring the safety and well-being of Youth participants
- Organized, processed and maintained applications and participant documents in accordance to our registration policy
- Communicated effectively and efficiently with other staff members to help facilitate smooth operations for the Summer Camp Program
Inventory Control Specialist
Best Buy
02.2012 - 04.2013
- Responsible for accurately tracking and recording inventory operations
- Performed stock checks as well as held responsibility for inventory that was sold, damaged or ordered
- Maintained stock and incoming deliveries
- Provided inventory reports as needed on a weekly, monthly and/or quarterly basis
- Maintained ongoing and proactive communication with key partners about new arrivals, order overages and shortages, and delivery delays
- Assessed and reported any issues to appropriate supervisors or store managers
- Followed inventory control policies and procedures
Sales Lead Manager
Foot Locker
11.2010 - 03.2012
- Trained and supervised a staff of 10 Sales Associates
- Completed a series of trainings to advance from Sales Associate to Sales Lead Manager
- Promoted new products and upsell customers through strategic reorganization of products (via store displays, showrooms and merchandise near cash wrap)
- Maintained daily record of all transactions
- Delivered excellent customer service by greeting and assisting each customer
- Administered all point of sale opening and closing procedures
Education
Bachelor of Science - Leadership and Management, Business Administration
Mitchell College
2013
Skills
- Strategic Planning
- Contract Negotiations
- Project Planning and Coordination
- Financial Tracking
- Employee Relations
- Schedule Management
- ADDITIONAL SKILLS
- Sales POS
- Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Access),
- Office 365
- Prezi Presentations
- Google Apps
- Adobe Software
Being a father to my daughter is one if the best things I ever done.
The best thing i ever done was make an impact where ever i was at.
Timeline
Store Manager
Sprint Corporation
12.2013 - 10.2021
Senior Counselor
Riverbank State Park Camp
07.2013 - 08.2013
Professional Athlete
Iball United
05.2012 - 10.2016
Inventory Control Specialist
Best Buy
02.2012 - 04.2013
Sales Lead Manager
Foot Locker
11.2010 - 03.2012
Bachelor of Science - Leadership and Management, Business Administration
Mitchell College
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