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 Bilingual data analyst with 6+ years of analytics experience. Proficient in Power BI, Tableau, Python, SQL, and SharePoint administration. Recognized for attention to detail and expertise in data modeling, dashboards, and business needs analysis. Proven ability to understand customer requirements and transform them into actionable project plans. Committed and inquisitive professional with a strong interest in Artificial Intelligence and Machine Learning Engineering. 

Dynamic IT Service Desk Analyst with proven expertise at IAG, adept at troubleshooting complex issues and enhancing user experience. Skilled in Active Directory management and effective communication, I consistently deliver timely solutions while fostering a positive work environment. Committed to continuous improvement, I analyze support trends to drive product enhancements.

Organized IT Service Delivery Specialist with 14.7 years of industry experience. Good customer service with end user support, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.

Accomplished professional with expertise in office administration, recruitment support, and HR administration. Demonstrates proficiency in customer and patient service, staff scheduling, and rota management. Skilled in Microsoft Office applications and specialised systems such as EMIS, DocMan, and Open Exeter. Adept at budget monitoring, petty cash management, and providing IT helpdesk support. Multilingual communicator with a strong focus on delivering exceptional telephone and front desk support.

Kenneth Wong

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IT Analyst

Quality and Regulatory Intern

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Bachelor of Science - Information Technology

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