Kenza El Moubarik
Temara
Summary
Enthusiastic teacher with excellent communication skills to develop high-achieving students. Adept at adapting teaching programmes, methods and resources to suit varying age and ability groups. Motivated to engage and enthuse pupils from diverse backgrounds.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Teacher of english
Alexandre Dumas school
Temara
2022.08 - Current
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Created vibrant learning atmosphere through interactive exercises and discussions.
- Targeted practice and revision to develop students' abilities in speaking and writing.
- Recommended effective additional learning resources, aiding continued student confidence and abilities.
Customer service agent
Téléperformance
Temara
2021.10 - 2022.08
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Successfully delivered on tasks within tight deadlines.
- Handled email and mailed correspondence.
Vendor
Adrar bookshop
Temara
2019.08 - 2020.10
- Handled cash and card payments accurately and efficiently, distributing correct change and receipts.
- Demonstrated products and engaged with customers to drive daily revenue.
- Helped customers obtain specialised help for refunds and exchanges.
- Promoted warm and welcoming atmosphere by greeting customers and answering product questions.
Education
Bachelor of English - English linguistics
Mohemmed 5 university
Rabat 2016.09 - 2019.07
Certificate of Higher Education - Korean studies
Mohammed 5 university
Rabat 2018.10 - 2020.06
Certificate of Higher Education - Japanese studies
Mohammed 5 university
Rabat 2023.10 -
Skills
- Classroom management
- Schedule creation and maintenance
- Multilingual
- Time management
- Customer-focused
- Problem-solving
- Troubleshooting
Languages
Arabic
Native
English
Fluent
French
Advanced
Korean
Elementary
Japanese
Beginner
Russian
Beginner
Affiliations
- Reading
- Language learning
- listening to music
- Photographing
Certification
- Ev@lang certificate ( 2022 ) in The French institute for Rabat
Quote
The world is full of magical things patiently waiting for our wits to grow sharper.
Bertrand Russell
Timeline
Certificate of Higher Education - Japanese studies
Mohammed 5 university
2023.10 -
Teacher of english
Alexandre Dumas school
2022.08 - Current
Customer service agent
Téléperformance
2021.10 - 2022.08
Vendor
Adrar bookshop
2019.08 - 2020.10
Certificate of Higher Education - Korean studies
Mohammed 5 university
2018.10 - 2020.06
Bachelor of English - English linguistics
Mohemmed 5 university
2016.09 - 2019.07