Keon Hill

Regional Manager(Concierge)
Stratton Amenities

Boston, MA September 2025 to Present Regional Manager(Concierge Services) – Job Responsibilities

-Manage daily operations across multiple sites, ensuring consistent service quality and adherence to company standards
-Oversee concierge teams, including hiring, training, scheduling, and performance management
-Process and approve payroll, ensuring accuracy, compliance, and timely submissions
-Conduct regular site visits to evaluate operations, address issues, and support on-site staff
-Maintain strong relationships with property managers and clients to ensure satisfaction and contract retention
-Implement operational improvements to increase efficiency and service effectiveness
-Handle employee relations, including coaching, disciplinary actions, and conflict resolution
-Monitor staffing levels and coordinate coverage to maintain seamless operations across all locations
-Ensure compliance with company policies, procedures, and client expectations

• Conducted regular site visits to evaluate operations and support on-site staff.
• Maintained strong relationships with property managers and clients to ensure satisfaction and retention.
• Implemented operational improvements to enhance efficiency and service effectiveness.
• Handled employee relations, including coaching, disciplinary actions, and conflict resolution.
• Tracked staffing levels and arranged coverage to ensure smooth operations at all sites.

Assistant Director to Company
Unyted Stylz Productions

Waltham, MA

June 2013 to Present Unyted stylz Productions is a Dance Company that has been around for many years I am a Dancer/Choreographer and the Assistant Director of this Company Job duties are.

-Assist Director in daily tasks and needs for studio
-Book Classes and Workshops for the company
-Teach children and adult classes for all
-Networking for Company
Manage Competition Team
-Teacher of many styles

Retail Supervisor/Manager
seed/core Empowerment Boston, MA January 2024 to July 2025

After being hired made the Supervisor position within 3 months. I made supervisor 6 months after my duties included.

-Supervising daily store operations
-Leading and supporting sales associates
-Training and onboarding new employees
-Handling customer complaints and escalations
-Monitoring employee performance and productivity
-Managing cash handling and register accuracy
-Assisting with scheduling and shift coverage
-Ensuring the store meets sales goals and KPIs
-Maintaining store cleanliness and visual merchandising standards
-Conducting inventory counts and stock management
-Opening and closing the store
-Enforcing company policies and procedures
-Supporting loss prevention and safety compliance
-Assisting with payroll or timekeeping processes
-Creating positive customer experiences and driving repeat business

Teacher/Monitor
Boston Public Schools Boston, MA

March 2015 to August 2024

Functioned in multiple roles, including Monitor, Dance Teacher, and Secretary at Boston Public Schools.

-Answering phones and responding to emails
-Greeting students, parents, and visitors
-Managing student records and attendance
-Scheduling appointments and meetings
-Supporting principals, teachers, and staff with administrative tasks
-Handling incoming and outgoing mail
Maintaining confidential student and staff information
Assisting with enrollment and registration processes
Preparing reports, documents, and correspondence
Managing office supplies and filing systems
Coordinating calendars and school events
Processing paperwork and data entry
Assisting with payroll or timesheets when needed
Communicating important information to parents and staff
Monitoring front office operations and student sign-ins/sign-outs
As a Dance TeacherTeaching dance techniques and movement fundamentals
Creating and leading lesson plans for students
Choreographing routines for performances and school events
Instructing students in various dance styles
Monitoring student progress and participation
Encouraging creativity, confidence, and teamwork
Managing classroom behavior and maintaining a safe environment
Organizing rehearsals and practice schedules
Preparing students for recitals, competitions, or assemblies
Collaborating with teachers and school staff
Teaching rhythm, coordination, flexibility, and performance skills
Adapting instruction for different age groups and skill levels
Maintaining attendance and student records
Promoting physical fitness and artistic expression
Assisting with school arts programs and extracurricular activities

Dance Teacher/Front office Assistant
C.A.S.P (Curley Afterschool Program),

CurleyK-8 school Boston, MA March 2015 to August 2024

During the time of 3:00pm-6:00pm I worked at the afterschool program as the Dance Teacher/Front office assistant job duties are.

-Helping create dance shows for the students to perform
-Teaching Children Dance and Dance fundamentals
-Helping in main office with dismissal and other duties
-Creating a safe and fun environment for children to express themselves through the art of dance.
-Assisting Director with office help