Keric Kelly
Chelmsford
Summary
Dynamic Project Manager with a proven track record at Power Home Remodeling, excelling in project planning and team collaboration. Successfully mentored junior managers and enhanced customer relations, achieving exceptional satisfaction rates. Skilled in schedule management and relationship building, consistently delivering projects on time while fostering stakeholder trust.
Overview
13
13
years of professional experience
Work History
Project Manager
Power Home Remodeling
04.2018 - Current
- Developed project timelines, ensuring alignment with stakeholder expectations and resource availability.
- Mentored junior project managers, fostering skill development and promoting best practices in project execution.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Regional Project Coordinator
Power Home Remodeling
01.2015 - 04.2018
- Coordinated project timelines and deliverables across multiple teams to ensure on-time completion.
- Assisted in developing project plans and resource allocation strategies for regional initiatives.
- Facilitated communication between stakeholders to align project objectives and expectations.
- Monitored project progress, identifying risks and implementing mitigation strategies as needed.
- Reduced project delivery times by closely monitoring timelines and addressing potential delays proactively.
- Exceeded performance targets consistently by driving process improvements through regular analysis of operational metrics.
- Served as a key liaison between internal teams, stakeholders, vendors, and clients to facilitate smooth project execution.
Outbound Marketing Agent
Power Home Remodeling
05.2013 - 01.2015
- Developed and maintained comprehensive knowledge of Power Home Remodeling's services and offerings.
- Adapted communication techniques based on customer feedback to improve response rates.
- Assisted colleagues with difficult customers, providing guidance on how to best address their concerns or questions.
- Maximized success with consultative and persuasive techniques.
Education
Bachelor of Science - Business
Framingham State University
Framingham, MA05-2013
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
- Schedule management
- Customer relations
Accomplishments
- First employee in company history to make the transition directly to Project Manager from regional project coordinator.
- Chosen to be our offices first regional operations trainer. Obtained certifications to train employees in AAMA, RRP, Safety, and VSI.
- Selected to attend multiple leadership conferences over my tenure.
Timeline
Project Manager
Power Home Remodeling
04.2018 - Current
Regional Project Coordinator
Power Home Remodeling
01.2015 - 04.2018
Outbound Marketing Agent
Power Home Remodeling
05.2013 - 01.2015
Bachelor of Science - Business
Framingham State University