Kerlanjie Alcime
Cambridge,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Positive, reliable, and efficient in daily tasks and teamwork. Understanding of training procedures and customer service, with skills in communication and problem-solving. Dedicated to fostering productive and welcoming environment for both new hires and customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
Raising Cane's Restaurants
10.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Waitress
John McGlone
07.2018 - 03.2019
- Replenished beverages when necessary
- Assisted other wait staff members in times of heavy customer traffic
- Took orders for food and drinks and delivered them to guests
- Assisted in seating guests at tables or booths
- Bussed tables as needed during peak hours
- Maintained a clean work station by restocking supplies, wiping down counters
- Greeted customers and provided menus
- Presented food and beverages to guests at tables
Education
Undergraduate - Political Science
Suffolk University
Boston, MA05.2028
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA05.2023
Skills
- Planning
- Active Listening
- Flexible Schedule
- Computer Skills
- Food station setup
- Cooking meals
- Menu Recommendations
- Beverage Preparation
- Staff retention strategies
- Motivational techniques
- Health and safety regulations
- Brand awareness
- Work prioritization
- Task delegation
Certification
drive's license
Activities
- Soccer
- Painting
- Drawing
Assessments
- Identifying and addressing customer needs in a food service setting, 05/01/23, Proficient
- Tendency to be reliable, dependable, and act with integrity at work, 04/01/22, Proficient
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member Trainer
Raising Cane's Restaurants
10.2024 - Current
Waitress
John McGlone
07.2018 - 03.2019
Undergraduate - Political Science
Suffolk University
High School Diploma -
Cambridge Rindge And Latin
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