Kermy Sagaille
Brockton
Summary
Versatile and results-driven professional with a proven track record. An opened minded easily coachable individual with great people skills adept in enhancing operational efficiency and customer satisfaction. Skilled in warehouse management and customer relationship management, I significantly reduced order errors and boosted repeat business. Excels in team collaboration and innovative problem-solving, ensuring high productivity and service excellence.
Overview
6
6
years of professional experience
Work History
Distribution Center Associate
Walmart
11.2020 - 04.2022
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Reduced order errors through diligent inventory management and product inspection.
- Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Operated various types of equipment including forklifts, pallet jacks, and hand trucks for efficient material handling within the facility.
- Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
- Assisted in training new associates, sharing knowledge of best practices for successful operations.
- Established strong relationships with external vendors to facilitate seamless coordination of inbound/outbound shipments.
- Enhanced productivity with efficient unloading, sorting, and staging of inbound shipments.
- Troubleshot issues with equipment, performing basic maintenance when necessary to minimize downtime.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
Business Owner
Fully Loaded Moving and Transporting
03.2023 - 01.2025
- Established strong customer relationships through excellent communication and attentive service.
- Assisted employees on-site with lifting and transporting heavy items safely.
- Properly wrapped and padded furniture to prevent damage during transit.
- Maintained the cleanliness and upkeep of moving trucks to ensure a professional appearance.
- Expertly stacked and stored personal items in trucks and storage units to maximize space and security.
- Ensured items were loaded and unloaded efficiently and without damage.
- Managed the loading and unloading process for trucks and storage units in a professional manner.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sale Associate
Walmart
11.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cultivated customer connections resulting in increased repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Paid Intern
BAMSI-WIC
07.2019 - 08.2019
- Ran the Summer Lunch Program, gave out free lunches to low-income children who had appointments at the WIC office
- File folders containing participants and children's medical history
- Customer Service followed up with participants about their experience at the Brockton WIC office
- Translated for patients who only spoke Haitian
Creole - Organized clothing given out to low-income families
- Performed research for special projects.
- Organized company events, including team-building activities and industry conferences, promoting a positive work culture.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Education
High school or equivalent - Accounting And Finance
Brockton High School
06.2020
Skills
- Cashiering
- Public speaking & Communication
- Social media & Digital marketing
- Excel & Data Analysis
- Project management
- Packaging
- Warehouse experience
- Cash handling
- Familiar with autocad and photoshop
- Pallet Jack
- Shipping & Receiving
- Merchandising
- Maintenance
- Freight Experience
- Hospitality
- Marketing
- Account management
- Customer relationship management
- Lead generation
- Sales representative (3 years)
- Bilingual (fluent in English and Haitian Creole )
Languages
English
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Business Owner
Fully Loaded Moving and Transporting
03.2023 - 01.2025
Distribution Center Associate
Walmart
11.2020 - 04.2022
Paid Intern
BAMSI-WIC
07.2019 - 08.2019
Sale Associate
Walmart
11.2018 - 04.2022
High school or equivalent - Accounting And Finance
Brockton High School
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