Kerri Lynn St. Croix

• Ordered supplies to maintain adequate inventory levels.
• Supervised staff members, organized schedules and delegated tasks.
• Oversee the day to day operations of five offices
• Assist staff members in my department when needed
• Hold meetings with staff to keep them informed of new and updated information on a regular basis
• Assist doctors and physicians assistants and other staff in the office with daily projects,questions or concerns
• Assist patients with home sleep studies, setting them up, giving them instructions and showing them how to use them
• Do the scheduling for all off site and in house staff in my department
• Developed and implemented office policies and procedures.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Assisted in recruiting, onboarding and training new employees.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Resolved patient inquiries and complaints requiring management-level escalation.

• Answer multi-line telephone system in a call center environment
• Professionally and accurately triage all incoming calls from patients and healthcare providers
• Accurately process all patient and provider messages
• Schedule, reschedule and cancel patient appointments
• Accurately register patients within practice management software
• Request and follow-up on all referral authorizations as needed
• Perform other related duties as required to support the central scheduling department
• Direct Administrative Assistant for one of the main practice physicians

Took care of family and took care of children

• Staffing assignments, coordinate activities of staff
• Chart audits
• Perform general reception and clerical duties on night shift

• Float throughout hospital
• Telemetry certified and Critical Care Coordinator
• Administrate clerical aspects through Meditech, Spacelabs, and M.A.R.S.
• Work with all levels of staff in handling each patient care (i.e. pharmacy, lab)

• Float Coordinator, answer phones in accordance to the sections of the hospital
• Greet visitors with direction and interact accordingly
• Coordinate the patient/chart system for the floor and take off orders into Meditech
• Correspond with the pharmacy to facilitate medications for patients
• Proficiently administrate the clerical needs for the doctors, nursing staff

• Answer phone calls, greet patients, vendors, etc and interact accordingly
• Schedule testing and appointments for patients
• Referral Coordinator for Managed Care in and out of network plans
• Medical assistance with preparing patients for doctors