Kerri Maunsell

• Managed daily routines, enhancing organization and time management skills.
• Developed engaging educational activities to promote child development and learning.
• Coordinated playdates and social outings, fostering community connections for children.
• Implemented household budgeting strategies, optimizing resource allocation effectively.

• Facilitate onboarding and transition training for new hires.
• Deliver instructor-led and virtual training sessions.
• Provide one-on-one coaching to support employee development and performance improvement.
• Monitor learner progress and identify opportunities for additional support.
• Conduct side-by-side observations, call reviews, and performance assessments.
• Reinforce customer service standards, quality expectations, and company policies.
• Collaborate with leadership to develop individualized learning plans.
• Track training metrics and maintain accurate learning records.
• Support continuous improvement initiatives and training content updates.
• Serve as a subject matter expert for processes, systems, and customer interactions.
• -Assist employees in developing problem-solving, communication, and service skills.

-Promote a positive learning environment and culture of continuous development.

• Monitor performance and service requests for a group of specific Team Leader partners add their teams on a weekly and monthly basis according to internal and client requirements.
• Mentor Service Professionals to meet quality standards and successful customer service.
• Provide coaching and counseling to Service Delivery Team Leaders on achieving quality, process and adherence goals within their teams or individual Service Professionals.
• Host internal and external calibrations.

• Deliver white glove concierge services in a certified department.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests.
• Maintain performance standards thru efficiency and quality.

• Deliver white glove concierge services.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests.
• Research, coordinate, and fulfill customer requests related to travel, dining, entertainment, shopping, events, and lifestyle services.
• Build strong customer relationships by understanding individual preferences and providing personalized recommendations.
• Resolve customer concerns and escalations with professionalism and sound judgment.
• Accurately document customer interactions and maintain records within company systems.
• Navigate multiple applications and databases simultaneously while managing customer requests.