Kerry Laska
Billerica
Summary
Well-rounded Front desk Associate with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Chateau Merrimack Resort And Spa
2023.12 - 2024.03
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Participated in regular meetings with hotel management to discuss performance metrics, operational improvements, and guest feedback trends.
Front Desk Associate
VOCO Hotels
2021.06 - 2023.04
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions about the property and local attractions.
- Learned different positions in the hotel in case of emergency.
Education
Accounting
Flagler College
Saint Augustine, FL05.2021
High School Diploma -
Arlington Catholic High School
Arlington05.2017
Skills
- Time Management
- Problem-solving skills
- Guest Relations
- Communication
- Front office support
Timeline
Front Desk Associate
Chateau Merrimack Resort And Spa
2023.12 - 2024.03
Front Desk Associate
VOCO Hotels
2021.06 - 2023.04
Accounting
Flagler College
High School Diploma -
Arlington Catholic High School
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