Kerry Wells
Ware
Summary
Detail-oriented receptionist with extensive experience in managing front desk operations and maintaining electronic health records. Skilled in coordinating patient flow and processing insurance claims, committed to delivering exceptional service and optimizing office productivity.
Overview
18
18
years of professional experience
Work History
Receptionist
Quabbin Valley Eye Care
Palmer
02.2025 - Current
- Greeted patients and managed front desk operations at a busy eye care clinic.
- Scheduled appointments and coordinated patient flow to optimize office efficiency.
- Maintained accurate patient records using electronic health record systems.
- Managed incoming calls and addressed inquiries about services and procedures, ensuring clear communication with patients.
- Processed insurance claims and verified patient eligibility, facilitating smooth billing and enhancing patient access to care.
- Delivered exceptional customer service, contributing to increased patient satisfaction and loyalty.
- Collaborated with medical staff to ensure seamless communication within the office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments to ensure timely patient visits.
Sales
Quabbin Wire
Ware
01.2022 - 02.2025
- Collaborated with sales teams to analyze processes and improve after-sales support.
- Analyzed sales trends and optimized merchandise assortment to enhance sales potential.
- Managed sales through complete cycle from prospecting to contract negotiations and closings.
Sales
Cluett Appliance
Ware
01.2015 - 01.2022
- Collaborated with sales teams to streamline after-sales support processes.
- Completed sales receipts, contracts, and logs to ensure accurate documentation of parts sales and service appointments.
- Achieved and surpassed quarterly sales goals through dedicated efforts.
Supervisor
CVS
Ware
01.2008 - 02.2014
- Executed customer transactions efficiently in a high-volume retail pharmacy.
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Managed cash handling procedures to ensure accuracy in financial transactions.
- Guided customers with product inquiries and clarified prescription information.
- Collaborated with pharmacy staff to streamline checkout procedures and improve service.
Education
High School Diploma -
Quabbin Regional School
Barre06-1998
Some College (No Degree) - General
Mount Wachusett Community College
Gardner, MASkills
- Appointment scheduling
- Patient record management
- Insurance verification
- Electronic health records
- Customer service
- Office administration
Timeline
Receptionist
Quabbin Valley Eye Care
02.2025 - Current
Sales
Quabbin Wire
01.2022 - 02.2025
Sales
Cluett Appliance
01.2015 - 01.2022
Supervisor
CVS
01.2008 - 02.2014
High School Diploma -
Quabbin Regional School
Some College (No Degree) - General
Mount Wachusett Community College