Kerry A. McWilliams
West Wareham
Summary
Seasoned claims adjuster with 15 years of experience in the insurance sector, specializing in property and casualty claims, particularly bodily injury. Proven track record of conducting thorough and creative investigations and evaluations, while achieving fair settlements in a timely manner. Skilled in managing claims through litigation, collaborating effectively with defense counsel, experts, and brokers to secure optimal outcomes. Committed to providing exceptional support to policyholders during critical times.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Specialist II, Construction
Liberty Mutual Insurance Company
Westborough (Remote)
05.2025 - 08.2025
- Negotiated settlements with claimant attorneys to achieve favorable outcomes.
- Oversaw litigation claims, collaborating with defense counsel to resolve issues pre-trial.
- Adjusted construction-related claims involving auto and commercial general liability.
- Analyzed coverage issues with General Counsel and drafted coverage declinations.
- Attended mediations and settlement conferences to facilitate claim resolutions.
- Maintained relationships with insureds, claimants, witnesses, and legal professionals.
- Ensured compliance with customer’s special account instructions throughout the process.
Casualty Examiner
Safety Insurance
Boston (remote)
02.2024 - 05.2025
- Assisted in the creation of new claims (First Notice of Loss).
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
- Maintained accurate documentation of all claim activity within the claims system, Guidewire Claim Center.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Scrutinized, reviewed, and refined claims to advance just and prompt settlement.
- Communicated with personnel and legal counsel on claims involving litigation.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
Claims Consultant
RogersGray, a Baldwin Risk Company
Kingston (Remote)
03.2022 - 01.2024
- Maintained accurate records of all claim activities in a centralized database system.
- Guided customers on coverage options and claim filing procedures.
- Ensured timely payments according to policy agreements.
- Prepared investigative reports with recommendations for claims resolution.
- Resolved customer inquiries promptly while adhering to industry regulations.
- Assessed claims for documentation accuracy and completeness.
- Monitored reports to identify claims issues, collaborating with adjusters for resolutions.
- Supported efficient management of complex claims and followed up on pending cases.
Claims Specialist II, Uber
Liberty Mutual/Helmsman Management Services
Boston (remote)
10.2021 - 03.2022
- Facilitated transition of claims from previous TPA to Helmsman Management Services.
- Managed nationwide claims in litigation, prioritizing resolution efforts and reducing legal expense costs
- Handled caseload by focusing on urgent and high-value claims for timely processing.
- Negotiated settlements with plaintiffs and their attorneys to expedite dispute resolution.
- Conducted thorough investigations on referred files within set deadlines.
- Provided consistent updates to Uber, clarifying claim processes and statuses.
- Collaborated with internal teams and Uber's legal counsel throughout litigation.
- Negotiated equitable settlements with claimants and attorneys for fair outcomes.
Bodily Injury Claims Adjuster, Auto
Travelers Insurance
W. Bridgewater
10.2010 - 10.2021
- Evaluated and processed bodily injury claims in MA, RI, VT, NH, ME, CT, NY, GA, and FL according to company guidelines.
- Negotiated settlements with claimants and attorneys per state laws and insurance policies.
- Handled garage keepers' claims and truckers' claims for the APD department, while ensuring compliance with regulations.
- Resolved claim disputes through mediations, arbitrations, and settlement negotiations, reducing litigation occurrences.
- Presented evidence at trials related to property damage claims to support case outcomes.
- Assessed medical bills, records, and relevant medical documents to accurately determine settlement values.
- Volunteered as an Arbitrator for Arbs Forum, contributing expertise to panel discussions.
- Served as a mentor and was the Subject Matter Expert on MA surcharges and Claim Investigations for new hires.
- Volunteered as both a Property Field Adjuster as well as an internal adjuster for CAT Claims.
Store Manager
White House Black Market
Mashpee
12.2008 - 10.2010
- Supervised daily operations of retail store, achieving highest performance metrics in location's history.
- Managed staff scheduling, inventory control, and customer service to optimize efficiency.
- Monitored employee performance, providing regular feedback to enhance productivity.
- Drafted comprehensive reports on store performance for upper management review.
- Initiated product training sessions to bolster employee knowledge and sales effectiveness.
- Recruited and trained a team of 15 or more employees, fostering a collaborative environment.
- Conducted regular meetings to address performance issues and discuss new initiatives.
- Established sales targets and monitored metrics to ensure achievement of desired results.
Education
Bachelor of Arts - History
University of Massachusetts, Amherst
Amherst, MA05-2002
Skills
- Persuasion and negotiation skills
- Medical terminology proficiency
- Litigation management expertise
- Contract and coverage interpretation
- Documentation accuracy
- Rapport building
- Claims investigation
- Proficient in Epic, Foxit PDF Editor, PowerPoint, ISO Claim Search, Guidewire Claim Center
- Results-oriented mindset
- Multi-tasking and organization
- Analytical thinking
- Adjuster Licenses in over 20 states
Certification
- Licensed in over 23 states
- Formers arbitrator with ArbsForum
Languages
Spanish
Limited
Volunteer Work
- Was on the Board of Directors with the Wareham Little League for 3 years.
- Was on the Board of Directors with the Wareham Tigers Athletic Association.
- Volunteered for the Wareham Youth Soccer Club and Wareham Girls Soccer.
Accomplishments
- Mentor to New Hires
- Former Subject Matter Expert for Massachusetts Surcharges as well as Coverage Investigations as well as Claims Investigations.
References
References available upon request.
Timeline
Claims Specialist II, Construction
Liberty Mutual Insurance Company
05.2025 - 08.2025
Casualty Examiner
Safety Insurance
02.2024 - 05.2025
Claims Consultant
RogersGray, a Baldwin Risk Company
03.2022 - 01.2024
Claims Specialist II, Uber
Liberty Mutual/Helmsman Management Services
10.2021 - 03.2022
Bodily Injury Claims Adjuster, Auto
Travelers Insurance
10.2010 - 10.2021
Store Manager
White House Black Market
12.2008 - 10.2010
Bachelor of Arts - History
University of Massachusetts, Amherst
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