Kerry "Doc" Dougherty
Account Executive
North Reading,MA
Summary
Analytics-driven Enterprise Account Executive prioritizing tasks to build healthy customer pipeline. Proven ability to make successful presentations that draw in new business opportunities. Outstanding skill in account development and revenue generation. Expert at prospecting new accounts, developing relationships at accounts and closing business. Proven ability to collaborate with team to win.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Team Manager
Parts4heating.com
05.2023 - Current
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
- Increased first-call resolution rates, streamlining processes to address customer issues quickly.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Implemented knowledge-sharing initiatives among the team members that resulted in faster problem resolution times.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Led a team of customer service representatives for increased productivity and overall efficiency.
- Conducted regular performance evaluations, providing constructive feedback to drive professional growth within the team.
- Resolved escalated customer complaints calmly and professionally, maintaining high levels of satisfaction among clients despite challenging situations.
- Opened and maintained 25 customer accounts by recording account information
Commercial Account Executive
DataGrail
11.2022 - 05.2023
- Assessed accounts and developed strategy to identify and engage buying centers.
- Orchestrated and worked with teams to maximize impact.
- Articulated intricate cloud technologies and in easy-to-understand terminology.
- Leveraged and deployed B2B, prospecting, account management and pricing tools.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased client satisfaction by providing tailored solutions to meet their commercial needs
Enterprise Account Executive
Calm
09.2021 - 04.2022
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Built successful Outreach Sequence generating Org leading opportunity creation.
Enterprise Account Executive
Alyce
01.2020 - 09.2021
- Identified Target Accounts and Contacts - Work with BDR to send out personal outreach to those contacts - Work sales cycle through to close
- Lead sales liaison for several tools including 6Sense and Pandadoc
- Y1 Performance - 120% of quota Q1-3 2021 performance - 130% of quota.
- Top Rep on Enterprise Team 2020
- Utilized several tools including Vidyard, Outreach, Alyce, SalesForce.com, LinkedIn Sales Navigator to prospect and close business
Senior- Principal II Account Executive
HubSpot, Inc.
12.2016 - 01.2020
- Sold HubSpot’s SaaS marketing, sales and service hubs directly to customers.
- Drove opportunities through prospecting database, LinkedIn and other sources for ICP companies and contacts.
- Handled end-to-end sales process including running discovery calls, demoing HubSpot software, working with Sales Engineers and legal/procurement.
- Team Lead 2019
- Exceeded performance 2015 - 109% 2016 - 106%, 2017 - 100%, 2018 - 198% - Presidents Club and Founders Club.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Business Development Manager
HubSpot
12.2013 - 12.2016
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collaborated with sales and product teams to address customer success objectives.
Application Sales Representative
Oracle
06.2013 - 12.2013
- Handled CX solutions for several High Tech accounts on east coast - Worked closely with one field sales rep handling strategy and relationships within account - Hit 198% of number in first quarter - Hit 183% of number in second quarter.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Exceeded goals through effective task prioritization and great work ethic
Application Sales Representative
Oracle
01.2013 - 06.2013
- Account - Hit 107% of number in first year on role.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Business Development Consultant
Oracle
07.2011 - 01.2013
- Hit consistent call and email outreach metrics as Business Development Representative
- Passed warm opportunities to both inside and field sales representatives
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Devised business plan outlining concise and actionable targets and sales goals.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Latin Teacher
Mott Hall Bronx High School
09.2006 - 06.2010
- Facilitated learning of Latin language using variety of instructional methods, resources and technological tools.
- Created reading lists with materials to promote student comprehension of written Latin.
- Compiled reading lists of traditional Latin texts ranging from Elementary to Expert reading levels.
- Planned lessons to teach students about Roman and Greek history, mythology and culture
Education
BA - Classics and Philosophy
Roger Williams University
Bristol, RI 09.2000 - 05.2004
Skills
Contract Negotiation
New business opportunities
Sales Strategies
Written and verbal communication
Products knowledge
Customer presentations
Lead prospecting
Salesforcecom
HubSpot
Gong
Vidyard
LinkedIn Sales Navigator
Timeline
Customer Service Team Manager
Parts4heating.com
05.2023 - Current
Commercial Account Executive
DataGrail
11.2022 - 05.2023
Enterprise Account Executive
Calm
09.2021 - 04.2022
Enterprise Account Executive
Alyce
01.2020 - 09.2021
Senior- Principal II Account Executive
HubSpot, Inc.
12.2016 - 01.2020
Business Development Manager
HubSpot
12.2013 - 12.2016
Application Sales Representative
Oracle
06.2013 - 12.2013
Application Sales Representative
Oracle
01.2013 - 06.2013
Business Development Consultant
Oracle
07.2011 - 01.2013
Latin Teacher
Mott Hall Bronx High School
09.2006 - 06.2010
BA - Classics and Philosophy
Roger Williams University
09.2000 - 05.2004
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