Kevin Charland
West Springfield
Summary
Accomplished Area Supervisor with a proven track record at Ocean State Job Lot, adept in team management and inventory control. Enhanced team efficiency and reduced turnover by fostering skill development and a positive work environment. Excelled in leadership development and multitasking, significantly improving operational success and customer satisfaction.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Area Supervisor
Ocean State Job Lot
11.2022 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Assistant Grocery Manager
Big Y Foods Inc.
09.2018 - 01.2023
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Collaborated with other department managers to align store goals and initiatives for success.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Night Crew Chief
Big Y Foods Inc.
09.2012 - 09.2019
- Ensured efficient utilization of store equipment and resources by performing routine maintenance checks and coordinating necessary repairs.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
- Improved employee morale by fostering an atmosphere of mutual respect and open communication between team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier, Service Clerk, Grocery Clerk
Big Y Foods Inc.
09.2009 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Westfield High School
Westfield, MA05-2009
Skills
- Team management
- Production management
- Multi-unit management
- Inventory control
- Work planning and scheduling
- Leadership development
- Multitasking and prioritizing
- Scheduling and Time-tracking
- Team building and motivation
- Flexible work schedule
- Inventory management
- Relationship building
Timeline
Area Supervisor
Ocean State Job Lot
11.2022 - Current
Assistant Grocery Manager
Big Y Foods Inc.
09.2018 - 01.2023
Night Crew Chief
Big Y Foods Inc.
09.2012 - 09.2019
Cashier, Service Clerk, Grocery Clerk
Big Y Foods Inc.
09.2009 - 09.2012
High School Diploma -
Westfield High School
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