Kevin Hagood
Mattapan
Summary
Dynamic Campus Store Leader at Follett Higher Education Group, recognized for enhancing employee engagement and driving sales through effective team management. Expert in store operations and supply ordering, consistently maintaining a clean, appealing environment while coaching staff to excel in upselling strategies, resulting in improved customer satisfaction and sales performance
Reliable Store Supervisor with 9 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Overview
12
12
years of professional experience
Work History
Campus Store Leader
Follett Higher Education Group
01.2013 - 06.2025
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Education
High School Diploma -
English High School
Boston, MA08-2012
Skills
- Employee engagement
- Store operations
- Team management
- Sales floor oversight
- Restocking oversight
- Supply ordering
Timeline
Campus Store Leader
Follett Higher Education Group
01.2013 - 06.2025
High School Diploma -
English High School