Kevin Harding

Synthetic Labs

04.2004 - Current

Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
Developed training programs for staff, enhancing performance and service quality.
Implemented process improvements to streamline workflows and reduce operational costs.
Managed inventory levels, utilizing software systems for accurate tracking and reporting.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Negotiated with vendors to secure best prices for parts and supplies.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.