Kevin Rivera

• Assisted patients with daily living activities, ensuring comfort and promoting independence.
• Performed 100% of resident care functions, including grooming, hygiene, collecting vitals signs, ROM, proper body alignment, and transportation to activities
• Supervised resident care, built strong relationships, and reported any unusual condition, accident, or incidents to nurses and Clinical
• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan-changes, diapering, emptying drainage bags and bathing
• Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status
• Monitored performance of patient services staff to ensure compliance with established protocols.

•Work efficiently with management on ways to improve care and wellbeing of new patient and family.

• Implemented changes in processes or systems based on feedback received from customers or employees.
• Coached staff members on best practices when dealing with difficult situations involving patients.
• Developed and implemented policies, procedures, and standards for patient services to ensure quality care.
• Conducted regular meetings with management team to review progress on goals and objectives related to patient services.
• Provided guidance and support to staff in resolving customer service issues or complaints.
• Developed strategies to improve operational efficiency of the patient services department.
• Created reports summarizing activities within the department such as admissions, discharges, referrals. Reported to Regional and CEO
• Collaborated with other departments within the organization on projects related to patient services.
• Explained policies, procedures and services to patients and families
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• -Unloading construction materials -Operate heavy machinery -Stock and replenish inventory -Demolish Buildings -Cleaning the construction site -Assisting craft workers such as carpenters and electricians with their duties, if needed
• Digging trenches and holes to prepare the construction site
• Repaired electronic controllers used in industrial machinery by locating defective components using diagnostic software.
• Completed preventive maintenance, inspections and electrical safety testing to optimize service
• Supported construction projects through material preparation and site maintenance, ensuring efficiency and safety.

• Assisted in the development of strategic plans for the organization.
• Created and maintained an effective team environment through collaboration and communication.
• Developed strategies to improve productivity and efficiency among team members.
• Stocking and Merchandise
• Encouraged, empowered and motivated team to accomplish objectives.
• Helped employees feel valued and supported on interpersonal, customer and operational issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
• Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
• Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
• Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
• Stocked, replenished, and organized inventory to keep store merchandise fresh..
• Help boost customer satisfaction and retention.
• Managed cash register operations using POS system and processed sales and returns.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales. Warehouse
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.