Kevin Soto
Boston
Summary
Resourceful Concierge Supervisor with solid background in managing concierge services, improving customer service experiences, and streamlining hotel operations. Strong skills in communication, problem-solving, and team coordination. Notable for enhancing service quality, boosting staff morale, and optimizing operational efficiency in previous roles. Committed to fostering guest satisfaction through exceptional service delivery.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Concierge Supervisor
Northeast Security Inc
Cambridge
10.2022 - Current
- Supervised concierge team to ensure excellent customer service standards.
- Managed guest inquiries and resolved issues effectively and promptly.
- Coordinated logistics for special events and guest services seamlessly.
- Monitored premises to ensure safety and security of all staff and visitors.
- Collaborated with management to develop improved safety protocols for site operations.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
Education
Electrical Engineering
Bfit
Boston, MA 09.2024 - 08.2025
Skills
- Customer service
- Event coordination
- Security monitoring
- Logistical planning
Timeline
Electrical Engineering
Bfit
09.2024 - 08.2025
Concierge Supervisor
Northeast Security Inc
10.2022 - Current