Kevin Stevens
North Andover,MA
Summary
I am seeking a challenging career-oriented position that provides an opportunity to utilize my skills to help drive corporate success, customer satisfaction, and loyalty.
Overview
11
11
years of professional experience
Work History
Team Lead, MMS Customer Support
Motus
02.2021 - Current
- Manage my team of agents to support customers and meet their KPIs
- Write quarterly reviews for direct reports
- Create reporting, develop process improvements, and strategize team focus.
Customer Support Agent, MMS
Motus
01.2017 - 01.2021
- Support customers through tickets, phone calls, and chats
- Work to ensure individual KPIs are met.
Packaging Technician
Lord Hobo Brewing Company
- Supervise daily packaging tasks, operate canning line, and train employees
- Write standard operating procedures for the use of the canning line and kegging machinery.
Packaging Associate
Lord Hobo Brewing Company
07.2016 - 04.2017
- Package products for retail via canning and kegging
- Assist in the development and preparation of the beer.
Editor and Social Media Coordinator
Gamurs
07.2013 - 06.2016
- Former management staff for popular website with focus on professional gaming
- Manage content contributors and provide editorial direction
- Published commentary on global professional gaming competitions.
Marketing Representative
Power Home Remodeling Group
12.2013 - 10.2014
- Identify pressing issues with potential customer's current exterior home products
- Conduct product demonstrations and create sales opportunities at trade shows and events
- One on one consultation with prospects on product solutions.
Education
BS, Entrepreneurship and Small Business Management -
Quinnipiac University
05.2013
Skills
- Leadership - Team Lead of Motus Device Customer Support team
- Communication - Strong verbal and written communication skills
- Organization - Managed and accommodated long, late, and irregular working hours
- Computer skills - PowerPoint, Excel, Zendesk, Five9, Smartsheet Hardware and software knowledge
- Relationship Building - Co-workers, clients, and direct reports
Timeline
Team Lead, MMS Customer Support
Motus
02.2021 - Current
Customer Support Agent, MMS
Motus
01.2017 - 01.2021
Packaging Associate
Lord Hobo Brewing Company
07.2016 - 04.2017
Marketing Representative
Power Home Remodeling Group
12.2013 - 10.2014
Editor and Social Media Coordinator
Gamurs
07.2013 - 06.2016
Packaging Technician
Lord Hobo Brewing Company
BS, Entrepreneurship and Small Business Management -
Quinnipiac University
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