Kristina O'Connell
Worcester
Summary
Reliable and hardworking professional with extensive experience in retail and a strong background in customer service and patient care. Proven skills in organization, attention to detail, and time management. Brings strong level of teamwork and dependable work ethic.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
Spring Valley Nursing Home
Worcester, MA
07.2010 - 09.2015
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop personalized care plans for residents.
Cashier
Shaws Market
Worcester, MA
02.2006 - 05.2010
- Handled cash, credit and debit transactions accurately
- Delivered friendly and efficient customer service in a busy retail setting
- Worked flexible schedule and extra shifts to meet business needs.
Medical Front Office Receptionist
Worcester Medical City Hospital
Worcester, MA
09.2002 - 01.2006
- Managed patient scheduling, ensuring efficient use of time and resources.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Streamlined check-in processes, improving patient flow and reducing wait times.
- Provided a welcoming and professional first point of contact.
Cashier
CVS Pharmacy
Worcester, MA
04.2001 - 08.2002
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and recommendations and general questions.
- Managed cash register operations, ensuring accuracy in financial handling.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Sales Associate/ Cashier
Stacy's Fashions
Worcester, MA
06.1999 - 02.2000
- Supported customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels and restocked merchandise to maintain optimal store presentation.
- Developed product knowledge to effectively address customer inquiries and promote sales.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MASkills
- Organization
- Attention to Detail
- Time Management
- Reliability
- Customer Service
- Stocking & Inventory Support
Timeline
Certified Nursing Assistant
Spring Valley Nursing Home
07.2010 - 09.2015
Cashier
Shaws Market
02.2006 - 05.2010
Medical Front Office Receptionist
Worcester Medical City Hospital
09.2002 - 01.2006
Cashier
CVS Pharmacy
04.2001 - 08.2002
Sales Associate/ Cashier
Stacy's Fashions
06.1999 - 02.2000
High School Diploma -
Doherty Memorial High School