Keyshla Rodriguez
Springfield
Summary
Dedicated Human Resources Specialist and U.S. Army veteran with over four years of experience managing personnel records, processing administrative actions, maintaining confidential information, and supporting organizational operations. Strong background in customer service, administrative support, records management, and team collaboration. Bilingual in English and Spanish with exceptional organizational, communication, and problem solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
US Army
10.2021 - 03.2026
- Maintained and updated personnel records while ensuring accuracy, confidentiality, and compliance with Army regulations.
- Processed personnel actions including promotions, transfers, awards, evaluations, separations, and benefits documentation.
- Managed sensitive personnel information and maintained accountability of critical records.
- Prepared reports, correspondence, and official documentation using Army HR systems.
- Coordinated in-processing and out-processing activities for military personnel.
- Provided guidance regarding pay, benefits, leave, and personnel policies.
- Supported organizational readiness through accurate administrative and personnel management practices.
- Collaborated with leadership to resolve personnel issues and improve administrative efficiency.
Cashier
Burlington
07.2020 - 02.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers with special services, account updates and promotional options.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
Food Service Worker Cashier
Six Flags New England
11.2018 - 05.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register to process sales transactions, handle cash and make change.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and expedited food orders to support waitstaff and other team members.
- Maintained composure and work quality while under stress.
Education
Some College (No Degree) - Architectural And Building Technology
Springfield Technical Community College
Springfield, MAHigh School Diploma -
Springfield Central High School
Springfield, MA06.2020
Skills
- Cultural awareness
- Product and Service Sales
- Time management skills
- Computer skills
- Multitasking abilities
- Good listening skills
- Teamwork
- Detail-oriented
- POS Systems
- Flexible & Adaptable
- Typing Proficiency
- Fully Bilingual (Written and Orally)
Accomplishments
- John Abigail Adams Scholarship, Scored in the Advanced and Proficient categories on the MCAS that ranks in the top 25% in the School District.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- 2018 Summer Legal Institute, Certificate of Completion from Just The Beginning-A Pipeline Organization
- 42A Human Resources Specialist Advanced Individual Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Specialist
US Army
10.2021 - 03.2026
Cashier
Burlington
07.2020 - 02.2021
Food Service Worker Cashier
Six Flags New England
11.2018 - 05.2019
High School Diploma -
Springfield Central High School
Some College (No Degree) - Architectural And Building Technology
Springfield Technical Community College