Keyshla M Ortiz
Methuen,MA
Summary
Hello, I am Keyshla Ortiz. I am a hardworking and adaptable professional with experience in customer service, logistics, and safety operations. Skilled in fast-paced environments, problem solving, and effective communication. As a delivery driver, I developed strong time management and navigational skills while ensuring prompt and accurate deliveries. My experience as a waitress honed my ability to provide excellent customer service, multitask efficiently, and work collaboratively with a team. Additionally, my role in traffic control flagging reinforced my attention to detail, situational awareness, and commitment to safety protocols. Dedicated to reliability, teamwork, and delivering quality service in any role.
Overview
12
12
years of professional experience
Work History
Traffic Control Flagger
All State Flagging
04.2024 - Current
- Controlled flow of automotive traffic under direction of project supervisor.
- Used flagging tools such as stop and slow paddle and red flag.
- Familiar with use of hand signaling procedures.
- Professionally communicated with motorists stuck in stopped traffic.
Delivery Driver
DoorDash
05.2020 - 03.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Waitress
Nanuet Diner
01.2018 - 03.2020
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Delivery Driver
Patsy's Pizzeria
01.2015 - 12.2017
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Cashier
McDonald's
02.2013 - 08.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree -
Kingsbridge International High School
2780 Reservoir Ave, Bronx, NY 10468Skills
- Pedestrian safety
- Accident prevention
- Stress tolerance
- Hazard identification
- Dining customer service
- Customer service
- Time management
- Decision-making
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Traffic Control Flagger
All State Flagging
04.2024 - Current
Delivery Driver
DoorDash
05.2020 - 03.2024
Waitress
Nanuet Diner
01.2018 - 03.2020
Delivery Driver
Patsy's Pizzeria
01.2015 - 12.2017
Cashier
McDonald's
02.2013 - 08.2014
No Degree -
Kingsbridge International High School
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