Khadija Ajardi
Meknes
Summary
Motivated and results-driven Customer Support Coordinator and Sales Representative with hands-on experience in retail operations, customer service, and after-sales support. Proven ability to manage client relationships, and contribute to business growth through excellent service and communication. Resourceful Customer Support Coordinator recognized for high productivity and efficient task completion. Possess specialized skills in customer relationship management, issue resolution, and communication technology utilization. Excel in empathy, active listening, and problem-solving to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Coordinator
Milno
Meknès
09.2024 - Current
- Handled post-sale customer issues and inquiries with professionalism
- Ensured accurate tracking of deliveries and returns
- Simplified customer service processes to maximize satisfaction
- Provided personalized support to enhance overall customer experience
Sales
Hortinov Agromaroc
11.2023 - 12.2023
- Supported the sales team in daily operations and customer interaction
- Assisted in managing client relationships and sales records
Sales Assistant
Ready-to-Wear Boutique
06.2022 - 11.2023
- Provided customer service and advice on products
- Managed transactions, stock, and visual displays
- Helped improve store sales through personalized service
Education
Associate of Applied Science - Business and Marketing
ISTA AZROU
AZROU IFRANE01-2024
Skills
- Sales team leadership
- Marketing and lead generation
- Negotiation and closing techniques
- Operational efficiency
- After-sales service
- Data analytics and reporting
- Microsoft Office
- Database management systems
- Spreadsheet proficiency
- Email communication
- Customer relationship management
- Personalized support
Personal Information
- Date of birth: 01/01/96
- Nationality: Moroccan
- Marital Status: Single
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Certification
- EF SET CERTIFICATE
Timeline
Customer Support Coordinator
Milno
09.2024 - Current
Sales
Hortinov Agromaroc
11.2023 - 12.2023
Sales Assistant
Ready-to-Wear Boutique
06.2022 - 11.2023
Associate of Applied Science - Business and Marketing
ISTA AZROU
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