Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khadija Bined

Rabat,RAB

Summary

Proven Customer Care Representative with a track record of enhancing customer satisfaction at FedEx, Amazon, and Delivrd. Excelled in managing high call volumes and resolving customer inquiries with efficiency and a positive demeanor. Skilled in data entry and inbound customer service, consistently delivering results by prioritizing customer needs and solutions.

Overview

15
15
years of professional experience

Work History

Customer Care Representative

FedEx, Amazon And Delivrd
Remote
04.2009 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

High School Diploma -

OFPPT
Rabat
06.2022

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience

Languages

Arabic
Native language
French
Proficient
C2
English
Advanced
C1

Timeline

Customer Care Representative

FedEx, Amazon And Delivrd
04.2009 - Current

High School Diploma -

OFPPT
Khadija Bined