Summary
Overview
Work History
Education
Skills
Certification
Elite winner at PNC Bank
Languages
Timeline
Generic
Khadija Zini

Khadija Zini

Acton

Summary

Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with business markets and proactive in capturing new customers and business opportunities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Solution Center Manager

PNC Bank
02.2020 - Current
  • Managed process of opening all De-novo Solution Center Branch in Retail National Expansion market.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Lead and coordinate daily activities of team members engage in customer and/or prospect management activities.
  • Identified and capitalized on community business opportunities with effective networking.
  • Support community development initiatives to strengthen local partnerships.
  • Execute proactive business prospecting strategies to organically increase DDA household growth.
  • Engage with COIs and chambers to expand brand visibility.
  • Earned multiple sales awards for being top performing branch.

A.V.P Financial Center Manager II

Bank of America
10.2015 - 02.2020
  • Maintain updated industry knowledge and information.
  • Demonstrate the value of Stratic Global Sourcing’s products and services to prospective customers.
  • Develop a growth strategy and identify and achieve sales quotas that allow the division to achieve growth, revenue, and profitability targets.
  • Follow up with accounts to ensure our products are properly serviced to customer standards.
  • Maintain daily, weekly, and monthly reports on business activity.

Citibank
06.2013 - 02.2014
  • Earned multiple sales awards for being top performing branch.
  • Consistently increased year over year production, increased consumer household, increased deposit growth, consumer and business lending.
  • Monitoring and directing performance by analyzing branch performance scorecard.
  • Execute consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.
  • Generated sales lead through community outreach activities and developing business partners while building internal relationships.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Senior Preferred Personal Banker

PNC Bank
11.2012 - 05.2013
  • Manage active accounts by developing and maintaining strong face to face relationships.
  • Develop new relationships to grow business through prospecting and networking.
  • Manage leads generated by marketing team. Respond to interested customers, to acquire their business and create great partnerships.
  • Make outbound calls and emails to potential customers that are identified as potential large long-term customers to create better relationships.
  • Make outbound calls and emails to prospective customers assigned to you.
  • Ask for referrals from clients you have brought to the company.
  • Work closely with the sales & production team to help close opportunities.
  • Work closely with the Business Development Manager to create new strategies for customer outreach and report back to him on best practices.

Education

Fintech - Banking And Finance

Harvard University
Cambridge, MA
05-2024

PROJET MANAGER - Project Management

Spelman College
Atlanta, GA
05-2022

Associate of Arts - PROJET MANAGER

College of DuPage
Glen Ellyn, IL
05-2013

Skills

  • Strong organizational skills
  • Team management
  • Multi-task management
  • Energetic work attitude
  • Strong client relations
  • Expertise in lending products
  • Community Engagement
  • Business Development
  • Sales proficiency
  • Training coordination
  • Team supervision

Certification

  • Certified Certified Women in Business
    Advocate
  • Certified Minority Business
    Advocate

Elite winner at PNC Bank


Top Market All-Stars will be chosen to attend the Small Business Elite Awards. This multi-day event  recognize the team's top performers who truly exemplify what it means to be a Small Business employee.

Languages

Arabic
Native or Bilingual
French
Native or Bilingual

Timeline

Solution Center Manager

PNC Bank
02.2020 - Current

A.V.P Financial Center Manager II

Bank of America
10.2015 - 02.2020

Citibank
06.2013 - 02.2014

Senior Preferred Personal Banker

PNC Bank
11.2012 - 05.2013

Fintech - Banking And Finance

Harvard University

PROJET MANAGER - Project Management

Spelman College

Associate of Arts - PROJET MANAGER

College of DuPage

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