Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khairunnissa Lalani

Boston

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality & travel industry. Excelled in guest services and relationship building, significantly enhancing customer satisfaction and loyalty. Demonstrated expertise in problem-solving and effective communication. Proven track record of improving operational efficiency and teamwork.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Homewood Suites by Hilton
04.2025 - Current
  • Greeted and assisted guests during arrival and departure
  • Checked in guests and managed special requests
  • Handled payments, deposits, and billing transactions accurately
  • Scheduled walk-in and advance reservations
  • Recommended and sold room upgrades to increase revenue
  • Partnered with housekeeping to ensure timely room turnover
  • Delivered courteous and responsive service throughout guest stays
  • Resolved complaints efficiently, contributing to positive guest experiences

Front Desk Agent

Extended Stay America
09.2024 - 04.2025
  • Welcomed and assisted guests with check-in/out
  • Register guests, assign rooms, and accommodate special requests
  • Collected room deposits, fees, and payments
  • Book same day and future reservations
  • Upsell suites and higher price accommodations
  • Collaborated with housekeeping to ensure timely room readiness
  • Provided exceptional guest service
  • Resolved guest issues promptly, resulting in positive feedback

Senior Reseration Associate

Travel & Meetings Resources International
01.2015 - 08.2024
  • Coordinate individuals and group bookings
  • Promptly addressing inquiries and issues
  • Developed strong relationships with clients
  • Ensured accuracy of client booking information
  • Provided high level of customer service
  • Provided customers with information about availability and pricing
  • Handled billing information and inquiries
  • Resolved various issues and discrepancies

Education

Bachelor of Arts - Business Administration

APWA College
Karachi, Pakistan
01-1998

Skills

  • Guest services
  • Listening skills
  • Time management
  • Relationship building
  • Attention to Detail
  • Effective Communication
  • Interpersonal Skills
  • Organizational Skills
  • Problem-solving

Timeline

Front Desk Agent

Homewood Suites by Hilton
04.2025 - Current

Front Desk Agent

Extended Stay America
09.2024 - 04.2025

Senior Reseration Associate

Travel & Meetings Resources International
01.2015 - 08.2024

Bachelor of Arts - Business Administration

APWA College

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Khairunnissa Lalani