Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khairunnissa Lalani

Boston

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality & travel industry. Excelled in guest services and relationship building, significantly enhancing customer satisfaction and loyalty. Demonstrated expertise in problem-solving and effective communication. Proven track record of improving operational efficiency and teamwork.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Homewood Suites by Hilton
Brookline, MA
04.2025 - Current
  • Greeted and assisted guests during arrival and departure
  • Checked in guests and managed special requests
  • Handled payments, deposits, and billing transactions accurately
  • Scheduled walk-in and advance reservations
  • Recommended and sold room upgrades to increase revenue
  • Partnered with housekeeping to ensure timely room turnover
  • Delivered courteous and responsive service throughout guest stays
  • Resolved complaints efficiently, contributing to positive guest experiences

Front Desk Agent

Extended Stay America
Braintree, MA
09.2024 - 04.2025
  • Welcomed and assisted guests with check-in/out
  • Register guests, assign rooms, and accommodate special requests
  • Collected room deposits, fees, and payments
  • Book same day and future reservations
  • Upsell suites and higher price accommodations
  • Collaborated with housekeeping to ensure timely room readiness
  • Provided exceptional guest service
  • Resolved guest issues promptly, resulting in positive feedback

Senior Reseration Associate

Travel & Meetings Resources International
New York, NY
01.2015 - 08.2024
  • Coordinate individuals and group bookings
  • Promptly addressing inquiries and issues
  • Developed strong relationships with clients
  • Ensured accuracy of client booking information
  • Provided high level of customer service
  • Provided customers with information about availability and pricing
  • Handled billing information and inquiries
  • Resolved various issues and discrepancies

Education

Bachelor of Arts - Business Administration

APWA College
Karachi, Pakistan
01-1998

Skills

  • Guest services
  • Listening skills
  • Time management
  • Relationship building
  • Attention to Detail
  • Effective Communication
  • Interpersonal Skills
  • Organizational Skills
  • Problem-solving

Timeline

Front Desk Agent

Homewood Suites by Hilton
04.2025 - Current

Front Desk Agent

Extended Stay America
09.2024 - 04.2025

Senior Reseration Associate

Travel & Meetings Resources International
01.2015 - 08.2024

Bachelor of Arts - Business Administration

APWA College
Khairunnissa Lalani