Khalid Benabderrazek

Tanger

Summary

Financial engineering student with a strong foundation in economics. Expertise in finance, technical tools, and Microsoft Office. Proven ethical hacking skills with a commitment to confidentiality and positive impact. Experienced in customer service, specializing in relationship building and process optimization to enhance client satisfaction and drive company success.

Overview

year of professional experience

Certification

Work History

Customer Service Representative

Warrior Swoosh

06.2020 - 06.2021

Responded to customer requests for products, services, and company information.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Exhibited high energy and professionalism when dealing with clients and staff.
Implemented and developed customer service training processes.
Remote

Education

Master - finance & economic

Medsup

Tanger,Morocco

09.2024

Bac + 2 - Finance

Emsi

Tanger,Morocco

09.2023

Skills

Microsoft Office proficiency
Financial management
Leadership abilities
Office administration
Investment fundamentals
Communication skills
Financial reporting
Complaint resolution
Scheduling expertise
Lead generation strategies
Account management

Call escalation techniques
Inbound and outbound communication
Team collaboration
HTML and CSS basics
Affiliate marketing strategies
Email marketing expertise
Email campaign management
Microsoft Excel proficiency
Copy editing skills
Interpersonal communication
Copywriting

Certification

Investments fondamentales
Foundation of Digital Marketing and E-commerce
Email Marketing

Languages

English

First Language

Arabic

Advanced (C1)

German

Elementary (A2)

French

Intermediate (B1)

Timeline