Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Khalid Benabderrazek

Khalid Benabderrazek

Tanger

Summary

Financial engineering student at EMSI with a background in economics from Al Khawarizmi. Skilled in finance and technical tools. Proficient in Microsoft Office and social media management. Ethical hacker with a passion for making a positive impact. Committed to confidentiality and contributing to employer success. Excited to apply training and skills in finance industry. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Warrior Swoosh
06.2020 - 06.2021
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Implemented and developed customer service training processes.
  • Remote

Education

Master - finance & economic

Medsup
09.2024

Bac + 2 - Finance

Emsi
09.2023

Skills

  • Proficient in Microsoft Office
  • Caisse management
  • Leadership skills
  • Office administration skills
  • Investments Fundamental
  • Communication skills
  • Financial report
  • Complaint resolution
  • Scheduling
  • Lead generation
  • Account updating
  • Call escalation
  • Inbound and outbound calling
  • Adaptive team player
  • Customer service

Certification

  • Investments fondamentales
  • Foundation of Digital Marketing and E-commerce
  • Email Marketing

Languages

English - Advanced (C1)
French - Intermediate (B1)
Arabic - Advanced (C1)
Dutch - Elementary (A2)

Timeline

Customer Service Representative

Warrior Swoosh
06.2020 - 06.2021

Bac + 2 - Finance

Emsi

Master - finance & economic

Medsup
Khalid Benabderrazek