Khalid Benabderrazek
Tanger-Assilah
Summary
Dynamic Customer Service Representative with 2 years of experience in enhancing customer engagement and satisfaction. Developed customer service training processes, resulting in optimized support and collaborative service environments. Seeking opportunities to leverage strong problem-solving and communication skills in delivering unparalleled customer support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Warrior Swoosh
06.2020 - 06.2021
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Strengthened customer satisfaction by addressing inquiries and resolving concerns efficiently using effective communication techniques.
Cold caller
Call express
01.2024 - 08.2024
- Implemented persuasive outreach strategies to connect with prospective clients, generating qualified leads and enhancing overall campaign conversion rates.
Education
Master - finance & economic
Medsup
09.2024
Bac + 2 - Finance
Emsi
09.2023
Skills
- Microsoft Office
- Money management
- Office administration skills
- Financial report
- Scheduling
- Account updating
- Lead generation
- Complaint resolution
- Investments Fundamentals
- Investments fondamentales
- Foundation of Digital Marketing and E-commerce
- Email Marketing
- Adaptive team player
- Leadership skills
- Communication skills
- Call escalation
- Inbound and outbound calling
- Customer service
Languages
- English, Advanced (C1)
- French, Intermediate (B1)
- Arabic, Advanced (C1)
- Dutch, Elementary (A2)
Timeline
Cold caller
Call express
01.2024 - 08.2024
Customer Service Representative
Warrior Swoosh
06.2020 - 06.2021
Master - finance & economic
Medsup
Bac + 2 - Finance
Emsi