Khalid Souhaili
Marrakech,MOROCCO
Summary
Driven individual with strong aptitude for leadership and customer service excellence. Demonstrates solid organisational skills and proactive approach to problem-solving. Poised to enhance store operations and elevate customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
Argana
Jmaa el fna Square, Marrakech
01.2018 - 03.2018
- Three Months as waiter in Restaurant In Jmaa el fna Square
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Managed table settings for optimal dining experience.
- Delivered excellent customer service through friendly and polite interaction.
Cabin crew member
Ryanair
Marrakesh, Marrakech
01.2019 - 06.2019
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
Waiter
JAmaa el fna Square
MARRAKECH, MORCOCCO
01.2022 - 04.2022
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Delivered excellent customer service through friendly and polite interaction.
Call center customer service
Majorel
02.2023 - 08.2025
- Delivered high standards of customer service whilst dealing with public enquiries about water supply or sewage issues.
- Maintained customer trust for consistent high-quality service delivery.
- Provided timely service calls as part of after-sales support, increasing customer satisfaction.
- Provided excellent customer service through active listening and problem-solving skills.
- Answered phone calls professionally to provide excellent customer service.
Education
B.A - English Studies
Cadi Ayyad University
01.2018 - 01.2022
Baccalaureate - Literature
Lycee Ras Ain
01.2017 - 01.2018
LANGUAGES
English
Advanced (C1)
Arabic (basic)
Proficient (C2)
French
Beginner
french
Intermediate
Timeline
Call center customer service
Majorel
02.2023 - 08.2025
Waiter
JAmaa el fna Square
01.2022 - 04.2022
Cabin crew member
Ryanair
01.2019 - 06.2019
Waiter
Argana
01.2018 - 03.2018
B.A - English Studies
Cadi Ayyad University
01.2018 - 01.2022
Baccalaureate - Literature
Lycee Ras Ain
01.2017 - 01.2018
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