Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khalid Hafir

Agadir

Summary

Skilled Agent with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 9+ years in customer experience environments.

Overview

9
9
years of professional experience

Work History

Customer Advisor

Concentrix Corporation
10.2023 - 11.2024

Approachable and reliable professional skilled in assisting customers, providing advice, and resolving inquiries to ensure a positive experience. Dedicated to delivering excellent service and building customer loyalty.

Customer Support

Webhelp Maroc
10.2019 - 10.2023

Friendly and efficient professional experienced in assisting customers, resolving issues, and ensuring satisfaction. Skilled in communication and problem-solving to deliver excellent service.

Assistant Animation Manager

Hotel Club Aquafun
02.2019 - 05.2019

Experienced Assistant Animation Manager with a strong background in coordinating and supervising entertainment programs in hotel settings. Proficient in team leadership, activity planning, and ensuring high-quality guest experiences. Skilled in organizing schedules, supporting the animation team, and maintaining a fun, inclusive atmosphere. Dedicated to enhancing guest satisfaction through creative, engaging, and well-executed activities.

Versatile Animator

Hotel Club Kenzi Europa
01.2016 - 11.2018

Dynamic and versatile hotel animator with expertise in creating engaging entertainment programs for guests of all ages. Skilled in organizing activities, hosting events, and providing exceptional customer experiences. Adept at fostering a vibrant atmosphere through performances, games, and interactive sessions while maintaining professionalism and adaptability in diverse cultural settings.

Education

No Degree - Animator Profession

ISTHT Founty
01.2016

No Degree - English Literature

University Ibn Zohr
Agadir, Morocco
01.2015

High School Diploma -

Ibn Maja
Agadir, Morocco
01.2014

Skills

  • Customer relations
  • KPI monitoring
  • Schedule management
  • Email management
  • Computer skills
  • Teamwork and collaboration

Languages

Arabic
Native language
French
Advanced
C1
English
Advanced
C1

Timeline

Customer Advisor

Concentrix Corporation
10.2023 - 11.2024

Customer Support

Webhelp Maroc
10.2019 - 10.2023

Assistant Animation Manager

Hotel Club Aquafun
02.2019 - 05.2019

Versatile Animator

Hotel Club Kenzi Europa
01.2016 - 11.2018

No Degree - Animator Profession

ISTHT Founty

No Degree - English Literature

University Ibn Zohr

High School Diploma -

Ibn Maja
Khalid Hafir