Khalil Alfarsi

• Planning and Implementation :
• Develop and implement Digital Channels targets and initiatives Participate in the Department's budget planning phase in order to ensure sufficiency of allocated budget to meet the Department's goals.
• Provide governance, risk and compliance insights on IT Department practice to drive the improvement of IT Department.
• Develop, maintain and implement IT policies, procedures, processes and plans in alignment .with regulatory requirements and best practices such as TOGAF.
• Develop, maintain and implement IT business continuity framework and plans in alignment with regulatory requirements and best practices such as ISO 22301.
• Develop and implement cyber security strategies and procedures.
• Develop and oversee project management processes and methodologies to ensure successful project delivery. Lead a team of project managers to ensure projects are delivered on time, within budget, and aligned with customer expectations.
• Continuously reviewing and improving service delivery and project management processes to ensure that quality service is delivered to customers. Identify areas of improvement and implement changes to drive efficiency, effectiveness, and customer satisfaction.
• Oversee the Planning, Implementation and Closing of all received projects related to standard and non-standard ICT solutions.
• Assign Project Management resources according to experience and availability and ensure equal distribution of workload amongst all PM resources.
• Define project goals, critical success factors and objectives through the planning and establishment of proper methods and means and implementation of policies and procedures.
• Assist in the development of Digital Channels strategies that effectively support the attainment of the Departments business goals .
• Support projects by providing PMO support in order to acquire required functional/vendor resource, lessons learnt, templates and organizational processes.
• Develop and maintain the DRP / BCP together with other relevant business units and coordinate the periodic testing in order to be prepared if actual recovery activities need to be carried out

Project Management :

• Manage and oversee the administrative and daily operations of the project/program managers/engineers in the Project Management Team, ensuring compliance with company strategy and Project Management Standards.
• Develop and execute IT strategies, schedules, policies and programs for the organization's data processing, network communications, business operations, telecommunications, computer services and management information systems, according to established goals and objectives.
• Ensure diligent and accurate implementation of project contract management (including capitalization, ATPs, payments and penalties).
• Provide technical and/or professional coordination and leadership in the execution of day-to-day program/project activities, as appropriate to program/project objectives and area of expertise.
• Direct end-to-end large project activities that include several stages or phases and ensure all project elements and dependencies are considered in the plan.
• Oversee successful completion of projects within budget, timeframes, and in full accordance with project scope and specifications.
• Offer support to Project Management team to address issues beyond their authority.
• Ensure the availability of Project Policies, Templates and Procedures according to international standards and in line with the Company's operational environment.

Reporting :

• Developing and overseeing reports and dashboards that provide insights into project management and service delivery, trends, and opportunities.
• Ensure the availability of Comprehensive, Realistic and Accurate reports on all projects and project activities as well as all relevant KPIs.
• Management reporting on projects on weekly and monthly basis.
• Reporting the cost/revenue alignment and compliance of cash flow policy
• Analyze available reports to identify opportunities for improvement of operational activities and processes.
• Ensure regular feedback to project stakeholders and management through Project Progress reporting and presentation on regular basis or as-and-when required by stakeholders.
• Ensure the availability of document repository and ensure that all

Financial :

• Develop annual operating, training and staff budgets, and provide fiscal direction to the Function.
• Support corporate business goals by ensuring adherence to operating budget for Project Management (approvals and monitoring).
• Implement strategies that result in positive financial impact and ROI for the organization and mitigates financial and operational risks
• Report the revenues, costs and cash flows accurately on monthly basis in line with the department targets

People Management :

• Ensure the definition and discussion of SMART KPIs in the beginning of the year with regular feedback to direct reports on their performance throughout the year.
• Motivate and empower Project Management staff by providing the necessary tools and support required to support Departmental goals.
• Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow and productivity of the Project Management Office department.
• Build opportunities for Project Management Office department members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives.
• Provide guidance and ensure that the Project Management Office department complies with Ministry's policies, processes, practices and systems.
• Provide support and guidance on developing and executing annual training plans.

• Liaised with other departments to minimize network interruptions and possible downtimes.
• Communicated regularly with customers concerning data exchange and technology integration.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Coordinated secure system access of users to various department systems and platforms.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Implemented and maintained technology and software budget.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed strong communication and organizational skills through working on group projects.
• Gained extensive knowledge in data entry, analysis and reporting.
• Managed life cycle replacement of hardware and software.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.

• Partnered with IT department members to minimize exploits on system coverage.
• Managed information system regulatory compliance to meet updated guidelines.
• Contributed system roadmapping, design and launch services to address information vulnerability.
• Conducted security audits to identify vulnerabilities.
• Drafted security reports and metrics to track security performance and strategize improvements.
• Implemented security measures to reduce threats and damage related to cyber attacks.
• Worked with other teams to enforce security of applications and systems.
• Educated and trained users on information security policies and procedures.
• Recommend improvements in security systems and procedures.

• Trained and developed staff' skills in word-processing, spreadsheet and database programs.
• Maintained orderly classroom stocked with appropriate supplies.
• Planned and implemented curriculum to teach up-to-date technology to Ministry teachers.
• Processed software and hardware by coordinating user setups, installations and upgrades.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed job-specific competencies and performance standards.