Khaoula Belgotte
Ajman,Ajman
Summary
A dedicated professional with a strong foundation in digital marketing and a proven ability to engage clients effectively. Demonstrates exceptional empathy in customer interactions and excels in grievance handling, ensuring high-quality service delivery. Fluent in multiple languages, offering technical support and client engagement with resilience under pressure. Skilled in multi-tasking, problem-solving, and time efficiency, consistently taking initiative to enhance quality control processes. Committed to leveraging these skills towards achieving excellence in customer relations and support roles.
Seeking an opportunity to be a part of the team in new revolutionary company as Riyadh Airlines to achieve Personal Dream as well as the Company goals to eventually have a minor role in Saudi Arabia Vision 2030.
Overview
3
3
years of professional experience
Work history
Sales and customer service representative
UAE 21 PROJECT MANAGEMENT L.L.C
DUBAI, DUBAI UNITED ARAB EMIRATES
12.2024 - 11.2025
- Identified potential sales leads using market research strategies.
- Utilised knowledge of company products and services for increased sales.
- Conducted product demonstrations to increase consumer interest.
- Streamlined inventory management process to reduce product wastage.
- Established strong relationships with customers, enhancing brand loyalty.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained high standards of professionalism whilst interacting with customers.
- Managed over 50 customers with increase in sales about 10%.
Hostess
ANANTARA HOTEL
ABU DHABI , ABU DHABI UNITED ARAB EMIRATES
03.2023 - 06.2023
- Collaborated with serving staff to streamline service delivery.
- Provided elevated guest experience to generate loyal clientele.
- Answered average of 60 calls per day on multiline phone system.
- Addressed guest inquiries and issues, solved problems and provided product.
- Delivered highly professional, courteous and genuine personality and attitude towards guests and co-workers to increase enjoyable atmosphere.
Sales agent
BMCI Bank
Casablanca, Casablanca Morocco
10.2022 - 02.2023
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Provided after-sales support as required, enhancing overall customer experience.
- Collaborated closely with marketing team to develop sales strategies.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Established robust client relationships through effective communication and negotiation skills.
- Developed sales pitches tailored specifically to individual client needs.
- Fostered positive team environment to drive collective success in sales targets.
- Continually developed professional knowledge in field of sales techniques and market trends.
- Provided services to over 400 clients.
Education
BAC LEVEL MAJORING IN SCINCE - SCINCE
GOVERMENTAL
KENITRA MOROCCO /2019 - /2019
Diploma of Higher Education - CABIN CREW
CFPNC TRAINING CENTER
KENITRA MOROCCO /2020 - /2021
BAC DEGREE MAJORING IN LITERATURE - LITERATURE
GOVERMENTALE
KENITRA MOROCCO /2021 - /2021
Skills
- Digital marketing understanding
- Empathy in customer interactions
- Grievance handling
- Fluency in multiple languages
- Client engagement
- Quality Control
- Initiative taking
- Resilience under pressure
- Multi-Tasking and problem solving
- Time efficiency
- Technical support provision
Languages
Arabic
Proficient (C2)
French
Proficient (C2)
English
Fluent
Timeline
Sales and customer service representative
UAE 21 PROJECT MANAGEMENT L.L.C
12.2024 - 11.2025
Hostess
ANANTARA HOTEL
03.2023 - 06.2023
Sales agent
BMCI Bank
10.2022 - 02.2023
BAC LEVEL MAJORING IN SCINCE - SCINCE
GOVERMENTAL
/2019 - /2019
Diploma of Higher Education - CABIN CREW
CFPNC TRAINING CENTER
/2020 - /2021
BAC DEGREE MAJORING IN LITERATURE - LITERATURE
GOVERMENTALE
/2021 - /2021