Khaoula Driouich
Customer Services Agent
Agadir
Profil professionnel
Customer Service professional with experience in contact centres, hotels and hospitality. Customer-oriented, professional and comfortable working in fast-paced environments. Skilled in communication, problem solving and handling customer requests. Motivated to provide excellent service and create a positive customer experience.
Vue d'ensemble
3
3
Languages
5
5
years of professional experience
Expérience
Customer Service Agent
Concentrix
Agadir
2024.10 - 2026.08
- Handle customer requests and provide high-quality customer service.
- Identify customer needs and provide appropriate solutions.
- Handle customer complaints and difficult situations professionally.
- Provide clear and accurate information to customers.
- Follow company procedures and ensure customer satisfaction.
- Meet quality and performance objectives.
- Communicate professionally with customers and maintain a positive customer experience.
Team Member
McDonald's Marjane
Adadir
2024.05 - 2024.09
- Welcome and assist customers in a friendly and professional manner.
- Take and process customer orders accurately and efficiently.
- Ensure a high standard of customer service in a fast-paced environment.
- Work closely with team members to ensure smooth daily operations.
- Handle customer requests and resolve issues professionally.
Commercial assistant
Audilab Laboratory
Agadir
2022.12 - 2024.06
- Welcome and assist clients in a professional manner.
- Handle customer inquiries and provide accurate information.
- Manage administrative and customer-related tasks.
- Communicate with clients and respond to their needs.
- Maintain a professional and welcoming reception environment.
Team Member
McDonald's Drive
Agadir
2022.06 - 2022.10
- Take and process customer orders accurately.
- Work efficiently in a fast-paced environment.
- Welcome customers and provide friendly, efficient service.
- Respond to customer requests and provide appropriate assistance.
- Collaborate with team members to maintain high service standards.
Hostess
Be Live 5 Hotel
Marrakech
2022.03 - 2022.05
- Welcome and greet guests in a warm and professional manner.
- Assist guests with their requests and provide information about hotel services.
- Ensure a positive guest experience throughout their stay.
- Handle guest inquiries professionally and efficiently.
- Communicate and coordinate with hotel departments to meet guests' needs.
Customer Service Agent
CPF Contact Centre
Marrakech
2021.10 - 2022.01
- Handle customer calls and respond to customer inquiries.
- Provide clear and accurate information to customers.
- Identify customer needs and provide appropriate solutions.
Formation
Licence 1 - Office Administration & Computer Skills
OFPPT
Agadir 2019.09 - 6 2020
Licence 1 - undefined
Association Nationale d'Informatique
Aazdir 2019.09 - 6 2020
Baccalauréat -
Abadilaniah
Agadir 2015.09 - 6 2016
Compétences
- Customer Service
- Communication Skills
- Problem Solving
- Complaint Handling
- Teamwork
- Working Under Pressure
Langues
Français
Opérationnel
Arabe
Langue maternelle
Anglais
Débutant
Informations complémentaires
Voyage
Swimming
Personnalisé
- Voyage
- Swimming
Chronologie
Customer Service Agent
Concentrix
2024.10 - 2026.08
Team Member
McDonald's Marjane
2024.05 - 2024.09
Commercial assistant
Audilab Laboratory
2022.12 - 2024.06
Team Member
McDonald's Drive
2022.06 - 2022.10
Hostess
Be Live 5 Hotel
2022.03 - 2022.05
Customer Service Agent
CPF Contact Centre
2021.10 - 2022.01
Licence 1 - Office Administration & Computer Skills
OFPPT
2019.09 - 6 2020
Licence 1 - undefined
Association Nationale d'Informatique
2019.09 - 6 2020
Baccalauréat -
Abadilaniah
2015.09 - 6 2016