Results-driven professional with strengths in time management and teamwork. Experienced in planning engaging activities and resolving conflicts, dedicated to creating a supportive environment that encourages resident integration and satisfaction.
Overview
5
5
years of professional experience
Work History
Resident Assistant
UMass Amherst
Amherst, MA
08.2025 - Current
Facilitated resident engagement through organized activities and events, fostering community connections.
Mentored new residents on campus resources, enhancing their adjustment and integration.
Implemented conflict resolution strategies, promoting a positive living environment among diverse groups.
Conducted regular safety inspections and maintained compliance with university policies and procedures.
Assisted over 30 residents daily
Mcdonalds Manager
Napoli Management Group
Raynham, MA
01.2021 - Current
Led team in executing strategic initiatives to enhance operational efficiency.
Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.