Results-driven professional with strengths in time management and teamwork. Experienced in planning engaging activities and resolving conflicts, dedicated to creating a supportive environment that encourages resident integration and satisfaction.
Overview
5
5
years of professional experience
Work History
Resident Assistant
UMass Amherst
08.2025 - Current
Facilitated resident engagement through organized activities and events, fostering community connections.
Mentored new residents on campus resources, enhancing their adjustment and integration.
Implemented conflict resolution strategies, promoting a positive living environment among diverse groups.
Conducted regular safety inspections and maintained compliance with university policies and procedures.
Assisted over 30 residents daily
Mcdonalds Manager
Napoli Management Group
01.2021 - Current
Led team in executing strategic initiatives to enhance operational efficiency.
Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.